Silver Tail Systems based in Menlo Park, Ca is a vibrant, small but fast growing startup in the website security space specializing in protecting websites from fraud and other types of abuse. Silver Tail Systems' products stop online criminals who victimize websites and innocent online users. We level the playing field in a company's fight against online bad guys through market leading tools utilizing statistical inference and pattern recognition, state-of-the-art engineering, and anti-fraud techniques developed for some of the world's largest websites. SilverTail Systems is very well funded by top tier VC, we are cash positive, we have a huge backlog of customers wanting and needing our service. We are small, nimble, and have been very successful. Silver Tail Systems is looking for an experienced Sr. Support Engineer to provide remote systems and applications support. The primary responsibility will be to support Silver Tail products after they are installed both before and after the sale. Your mission is to ensure customer success with those deployments, so you will need to bring substantial experience supporting complex distributed web-hosted applications. A solid understanding of the online or website fraud space, coupled with outstanding technical and communication skills will be essential for success in this role. To be successful, you must be highly motivated, hard working, a gifted problem solver, resourceful, disciplined, and enjoy taking on new challenges. Silver Tail's customers are distributed around the world, so this position will require expert delivery of technical solutions to a remote and distributed audience. This position is part of the customer service organization. Sr Technical Support Engineer ( must be very skilled in Linux, shell scripting, and networking) Tier 3 Escalation Support RESPONSIBILITIES: o As a senior member of Silver Tail Systems' Support team you will: o Provide expert assistance to level 3 customers on system/network/application issues and ensure they are resolved o Utilize and become proficient with every technology necessary to deliver effective customer support o Coordinate with R&D to solve technical issues o Coordinate with QA to solve technical issues o Coordinate with SE's to bring answers to customers o Document your work o Communicate effectively and clearly to explain problems and solutions o Lead Junior staff and share techniques and solutions QUALIFICATIONS: At least 4+ years of experience in technical support on enterprise software Must be proficient in LINUX, and fluent in shell scripting skills. Understanding of programming language – ability to write scripts in any of the following scripting languages: VB script, JavaScript, Perl, Shell Scripts Exceptional trouble shooting and diagnostic skills Must be fluent in distributed and networking architectures Experience with port mirroring (SPAN or VACL) is a plus Experience with secure protocols (SSL and HTTPS) is a plus Intelligent and creative Disciplined and resourceful Attention to detail Strong interpersonal and communication skills Development / QA experience in any programming language – a plus BS in Computer Science – or equivalent
Silvertail Systems is a leader in the anti fraud, analytics area in the rapidly expanding market of the WWW and Internet. We offer an outstanding compensation package as well as lucrative equity in our firm. Please send your information to Herbnj@gmail.com
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