Please direct your responses to: jobs@thesagegroup.com
The Sage Group is seeking a Help Desk/Customer Reference Program Specialist to work for a leading virtualization software company on the Peninsula. This person will provide operational support to both the Customer Reference Program and the User Group events team, working closely with sales teams and customers.
CONTR: Help Desk/Customer Reference Program Specialist - 5646
Responsibilities Include:
User Group Responsibilities:
Research requests for new user group leaders or local groups.
Submit email blasts to the marketing operations team, coordinating the submission, testing, and approval of all requests.
Maintain user group event calendar.
Request necessary list pulls.
Obtain translations for international groups.
Generate monthly activity reports.
Manage customer giveaway process (ordering/shipping/reporting), and maintain merchandise portal including inventory management and new leader and steering committee kits distribution.
Assist with speaker acquisition for events.
Provide monthly reporting to the user group team and provide quarterly compliance reports to the client.
Maintain key content repositories including department SharePoint, sales portal, and SocialCast.
Help Desk Responsibilities:
Provide Help Desk support for reference request fulfillment for sales and marketing requests submitted via internal portal.
Communicate to customers and sales reps via phone and email.
Coordinate team collaboration activities with user group and customer reference teams.
Assist with reference recruitment as needed.
Assist with asset production for case studies, podcasts, and videos as needed.
Coordinate and schedule vendor product and segment briefings.
Provide reference portal training to sales and marketing as necessary.
Skills Required:
2+ years of marketing experience with some prior customer facing experience
Excellent written and verbal communication skills
Strong time management and attention to detail
Highly organized with the ability to effectively prioritize in a fast-paced environment
Great problem solving skills with the ability to collaborate cross-functionally
Ability to effectively multi-task between projects
Skills Preferred:
Inside sales or customer support experience
Timing: 6+ months
Start: ASAP
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