Position: Sr. Information Architect, Technical Communication;
Job Description
Huawei’s Enterprise Business Group is seeking an experienced Sr. Information Architect to optimize and coordinate the architecture and design of its documentation deliverables. The Sr. Information Architect will focus on improving our customer’s overall information experience and provide competitive technical communication solutions to help them install, commission, upgrade, configure, optimize, and maintain Huawei’s Enterprise products.
Position Responsibilities
Design and maintain the information architecture including documentation lists, taxonomy, content models, navigation, information forms, delivery modes and online experience for Huawei’s Enterprise Business Group.
Optimize and implement the information architecture for various user roles such as configuration and troubleshooting scenarios.
Enhance and optimize the existing Enterprise information architecture by adding social media channels, customer self-service applications, and customer use cases and scenarios to enhance Huawei’s Enterprise customer experience.
Facilitate a collaborative content design that aligns across different business and operational groups and ensure ease of navigation and simplicity of design.
Continuously analyze customer experience, audience feedback, user demands, models, trends, predict industry-leading technical trends and key innovations and perform effective technical planning to improve the effectiveness and competitiveness of Huawei documentation development.
Review end to end document development lifecycle and provide feedback.
Perform gap and impact analyses.
Evaluate and incorporate statistical indicators and information captured through web analytics and related sources to continuously improve and evolve the end-user experience.
Requirements
Skills
Be familiar with equipment installation, commissioning, configuration, maintenance, and upgrade scenarios in the information and communications technology (ICT) sector.
Be familiar with customer demands and preferences for product information.
Have more than 10 years of experience in designing, developing, and delivering product information.
Be proficient in one or more key information development technologies such as dynamic publishing, mobile delivery, social media, DITA, content management, single sourcing, user assistance (UA), and technical writing.
Qualifications
Thorough understanding of technical communication, including the methodology, standards, and tools of information development.
Strong project management skills.
Solid understanding of information architecture and user interface design concepts and techniques.
Strong conceptual and strategic thinking skills.
Excellent collaborative and group facilitation skills; must be able to work easily with other cultures.
Excellent communication skills (both verbal and written).
Keen sense of customer experience and target audience analysis.
Familiarity with use case specification, user scenarios and usability testing.
Ability to travel to China at least once a year.
Ability to travel domestically 20% or less.
Educational background
Bachelor's degree or higher in related field.
Language
Fluency in English is required.
Mandarin is not required but is a definite plus.
Work experience
Minimum of 10 years experience in all areas of technical communication including content design & development, information architecture, content delivery, information analysis, usability testing, and conducting SME reviews.
Previous work experience in preeminent and leading companies in the information and communications technology (ICT) sector is an added bonus.
Position Location
Plano, TX or Santa Clara, CA
Relocation from within the US is fine, but candidates outside the US cannot be considered for this role.
If interested, please just send your resume to;
(Know anyone like this? We appreciate referrals)
Contact;
Mark Apton
Futurewei Technologies - US R&D Center
http://www.linkedin.com/in/markapton
E-mail: mark.apton@huawei.com
2330 Central Expressway, Santa Clara, California, 95050
Phone: 408- 330-5338; Fax: 408-330-5089
www.usahuawei.com ($40B.)
Posted by: Mark Apton <Mark.Apton@huawei.com>
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