Please direct your responses to: www.inspirato.com/careers
Inspirato is launching an exciting new project that showcases the member experience all in a retail environment. The ideal candidate is motivated, enjoys working one-on-one with customers and thrives in service and sales. If you share our love for travel and the members we serve, this is a place for you to build a rewarding career.
Overview:
There is no business like the vacation business and the Inspirato brand of vacation is like no other in our industry. We're building a team of like-minded individuals with a laser focus on service. The Retail Specialist's primary role will be to support the Inspirato member experience in the retail environment as well as provide exceptional service for the extended local member base via phone and email.
Job Responsibilities:
�Set and achieve personal goals while supporting the goals of the General Manager and his/her existing member base
�Serve as the brand ambassador by adhering to Inspirato brand standards as set forth by the Director of Retail Ops
�Greet prospective members in a timely, professional and engaging manner
�Educate prospective members on Inspirato club benefits, destinations and residences
�Capture good details on all prospective members in the member database
�Build lasting relationships with members by following up with them, inviting them to upcoming events, etc.
�Consistently seek new destination and residence knowledge to act as an expert
�Collect new leads as a means of growing the member base
�Regularly staff in-store prospect and member events
�Work as a team player to ensure each customer receives the best service possible
�Perform daily department maintenance tasks including re-merchandising, displays, stocking of promotional items and light cleaning
Required Skills: To perform the job successfully, an individual should demonstrate the following competencies:
�Proven ability to set and achieve sales goals
�Competitive drive and entrepreneurial confidence to succeed in a sales-based environment
�Demonstrated ability to develop relationships with customers and coworkers
�Knowledgeable and enthusiastic about travel
�Ability to positively and proactively handle sometimes complex customer questions and prioritize multiple tasks in a fast-paced environment
�Ability to switch quickly from supporting in-person questions to phone and email inquiries
�Ability to quickly learn new procedures and processes
�Strong organizational and follow-through skills
�Excellent communication and interpersonal skills
�High level of ownership, accountability and initiative
�Computer skills:
oProficiency with current communication technology (MS Outlook, Chat applications, etc.) and aptitude to learn new systems
oComfortable using a computer system to track requests and follow up to completion
oUse all available resources to research issues
oError-free written communications to provide critical details
oAbility to learn the extensive internal systems to support the management team with bookings, cancellations, holds, etc.
oProcess payments, build itineraries and coordinate with Personal Vacations Advisors, members and Destination Concierge
�Excellent written and verbal communication skills
�Strong organization, planning, scheduling and problem solving skills
�Initiative, detail oriented, and follow through
�Able to work independently with minimal supervision, as well as with a team
�Strong interpersonal skills with the ability to interact effectively with all levels internally and externally
�Has a spirit of service
�Working knowledge of Salesforce.com - preferred
�Knowledge of travel and/or hospitality industry - preferred
�Ability to work in excess of normal work hours, when necessary
Qualifications: Candidate must meet the following qualifications:
�Three or more years of work experience in a related position
�College degree -- preferred
�Experience interacting with and serving affluent clientele -preferred
Inspirato offers its employees:
�Competitive compensation
�Full benefits package including 401(k), medical, dental, and vision.
�Inspirato Employee Familiarization Travel Program
�The opportunity to work in a rapidly growing, fast-paced, entrepreneurial company
�Regular professional development opportunities
�Opportunity to work with passionate, driven, committed, high performing individuals who are revolutionizing the luxury travel industry!
Who We Are
Launched in January 2011 and located in the trendy LoDo neighborhood of Denver, Inspirato is a private club that provides its members exclusive access to a Signature Collection of luxury vacation homes, experiences and VIP offerings. We provide the luxury vacation solution for discerning travelers seeking a superior alternative to hotels, resorts and online villa rentals. Each and every day, our mission is to inspire lasting memories and relationships by changing the way family and friends experience the world. Our company culture is based on Integrity, Teamwork, Relationships, People and Innovation. And having a lot of fun together as we build world-class company with strong Colorado roots. If that describes you, we would love to talk.
Inspirato is launching an exciting new project that showcases the member experience all in a retail environment. The ideal candidate is motivated, enjoys working one-on-one with customers and thrives in service and sales. If you share our love for travel and the members we serve, this is a place for you to build a rewarding career.
Overview:
There is no business like the vacation business and the Inspirato brand of vacation is like no other in our industry. We're building a team of like-minded individuals with a laser focus on service. The Retail Specialist's primary role will be to support the Inspirato member experience in the retail environment as well as provide exceptional service for the extended local member base via phone and email.
Job Responsibilities:
�Set and achieve personal goals while supporting the goals of the General Manager and his/her existing member base
�Serve as the brand ambassador by adhering to Inspirato brand standards as set forth by the Director of Retail Ops
�Greet prospective members in a timely, professional and engaging manner
�Educate prospective members on Inspirato club benefits, destinations and residences
�Capture good details on all prospective members in the member database
�Build lasting relationships with members by following up with them, inviting them to upcoming events, etc.
�Consistently seek new destination and residence knowledge to act as an expert
�Collect new leads as a means of growing the member base
�Regularly staff in-store prospect and member events
�Work as a team player to ensure each customer receives the best service possible
�Perform daily department maintenance tasks including re-merchandising, displays, stocking of promotional items and light cleaning
Required Skills: To perform the job successfully, an individual should demonstrate the following competencies:
�Proven ability to set and achieve sales goals
�Competitive drive and entrepreneurial confidence to succeed in a sales-based environment
�Demonstrated ability to develop relationships with customers and coworkers
�Knowledgeable and enthusiastic about travel
�Ability to positively and proactively handle sometimes complex customer questions and prioritize multiple tasks in a fast-paced environment
�Ability to switch quickly from supporting in-person questions to phone and email inquiries
�Ability to quickly learn new procedures and processes
�Strong organizational and follow-through skills
�Excellent communication and interpersonal skills
�High level of ownership, accountability and initiative
�Computer skills:
oProficiency with current communication technology (MS Outlook, Chat applications, etc.) and aptitude to learn new systems
oComfortable using a computer system to track requests and follow up to completion
oUse all available resources to research issues
oError-free written communications to provide critical details
oAbility to learn the extensive internal systems to support the management team with bookings, cancellations, holds, etc.
oProcess payments, build itineraries and coordinate with Personal Vacations Advisors, members and Destination Concierge
�Excellent written and verbal communication skills
�Strong organization, planning, scheduling and problem solving skills
�Initiative, detail oriented, and follow through
�Able to work independently with minimal supervision, as well as with a team
�Strong interpersonal skills with the ability to interact effectively with all levels internally and externally
�Has a spirit of service
�Working knowledge of Salesforce.com - preferred
�Knowledge of travel and/or hospitality industry - preferred
�Ability to work in excess of normal work hours, when necessary
Qualifications: Candidate must meet the following qualifications:
�Three or more years of work experience in a related position
�College degree -- preferred
�Experience interacting with and serving affluent clientele -preferred
Inspirato offers its employees:
�Competitive compensation
�Full benefits package including 401(k), medical, dental, and vision.
�Inspirato Employee Familiarization Travel Program
�The opportunity to work in a rapidly growing, fast-paced, entrepreneurial company
�Regular professional development opportunities
�Opportunity to work with passionate, driven, committed, high performing individuals who are revolutionizing the luxury travel industry!
Who We Are
Launched in January 2011 and located in the trendy LoDo neighborhood of Denver, Inspirato is a private club that provides its members exclusive access to a Signature Collection of luxury vacation homes, experiences and VIP offerings. We provide the luxury vacation solution for discerning travelers seeking a superior alternative to hotels, resorts and online villa rentals. Each and every day, our mission is to inspire lasting memories and relationships by changing the way family and friends experience the world. Our company culture is based on Integrity, Teamwork, Relationships, People and Innovation. And having a lot of fun together as we build world-class company with strong Colorado roots. If that describes you, we would love to talk.
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