ClearBenefits is an employee benefits software and services company that helps business transform employee benefits management by combining an easy to use employee self service solution, a sophisticated backend platform with interface to providers, and a suite of outsourced services such as benefit call center and help desk options, COBRA administration, and consolidated benefit billing services.
Key responsibilities of the position include, but are not limited to:
- Manage all aspects of ongoing client relationships starting at post system installation for client accounts - overall client satisfaction is largely determined by the Account Manager.
- Support efforts to obtain and retain clients by driving internal communications regarding client account status.
- Service and support clients and their employees regarding system related matters; primarily will partner with the client´s main internal system representative.
- Work with clients and brokers to manage the open enrollment process including system settings, employee communications, EDI changes, etc.
- Handle client communications to ensure effective use of the system and follow through on open items.
- Act as liaison between client and EDI team to get resolution for EDI error files.
- Work with Product Development team to report and resolve system bugs and feature enhancements.
- Track support issues from initial point of contact through resolution.
Required Experience:
- 3+ years experience in client services management at benefits administration vendor or benefits enrollment software vendor.
- Thorough knowledge of employee benefits and the administrative aspects of benefits issues such as compliance, eligibility, billing, and new case installation.
- Deep understanding of how technology operates within the benefits arena.
- Must be extremely detail-oriented with the ability to multitask and prioritize workload.
- Must possess very strong communication and organization skills and an ability to manage client relationships.
- Strong project management and presentation skills.
- Must have solid analytical and critical thinking skills.
- Strong understanding of process/procedure.
- Ability to interact with multiple constituents to understand the specific needs of each.
- Genuine commitment to providing superior customer service and must have a positive attitude.
- Ability to multi-task and handle multiple implementations simultaneously.
To apply: http://corpweb.clearbenefits.com/about-us/careers.shtml
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