HR BPO Customer Service Associate 027565 Full-time
Texas-The Woodlands
Customer Service
Application link (Please apply directly online):
http://bit.ly/mgUGD5
Description
Aon Hewitt is the global leader in human capital consulting and outsourcing solutions. The company partners with organizations to solve their most complex benefits, talent and related financial challenges, and improve business performance. Aon Hewitt designs, implements, communicates and administers a wide range of human capital, retirement, investment management, health care, compensation and talent management strategies. With more than 29,000 professionals in 90 countries, Aon Hewitt makes the world a better place to work for clients and their employees. For more information on Aon Hewitt, please visit www.aonhewitt.com.
The Customer Service Associate (CSA) handles incoming calls from our clients' employees, answering their questions and sorting out issues relating to their healthcare benefits, 401K savings, life benefits, retirement plans, LOA, Payroll, other human resource related services.
Additionally, the CSA will spend time working through various HR issues such as recruiting, death benefits processing, compensation (salary administration), system accesses, reporting and exit interviews.
The CSA will receive back-to-back calls with little or no time between calls. The CSA must use active listening, probing, play-back, and style-matching skills to evaluate the customer's needs. The CSA navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer.
For lengthy or complex questions, the CSA researches the information and calls the customer back as required. Research can involve a number of resources, such as asking other CSAs, using online databases, reviewing documentations or asking other knowledgeable experts.
Between calls the CSA works on various administrative projects which can include benefit calculations, data management, transaction workflow call backs and process improvements.
Qualifications
Experience working in an HR and/or benefits role
HRIS knowledge - Peoplesoft, SAP, ADP, Oracle, etc.
Knowledge of recruiting processes and applications - Taleo/Recruit Soft, PS, etc.
Recruitment generalist knowledge a plus
Must be willing to work any shift assigned between the hours of 7:00 AM CT to 7:00 PM CT
Proficiency in a Windows environment
Problem solving and Analytical skills
Practical mindset with the ability to prioritize tasks and provide effective solutions
A genuine desire and commitment to serving customers
Strong interpersonal communication skills, capable of building good working relationships
High learning agility
Comfortable working in a structured fast paced changing environment
Two years of customer service experience needed.
A high school degree is required. A college degree is strongly preferred.
All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon Hewitt, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon Hewitt's employment policies. You will be notified during the hiring process which checks are required by the position.
Aon Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/
