Payroll Expat Analyst 023148 Full-time
North Carolina-Charlotte
HR Outsourcing Services
Application link (Please apply directly online):
http://bit.ly/bbgkZo
Description
Aon Hewitt is the global leader in human capital consulting and outsourcing solutions. The company partners with organizations to solve their most complex benefits, talent and related financial challenges, and improve business performance. Aon Hewitt designs, implements, communicates and administers a wide range of human capital, retirement, investment management, health care, compensation and talent management strategies. With more than 29,000 professionals in 90 countries, Aon Hewitt makes the world a better place to work for clients and their employees. For more information on Aon Hewitt, please visit
www.aonhewitt.com.
The Expat Analyst supports ongoing delivery for aligned domain(s) through issue resolution, change requests, and standardized processes that contribute to achievement of Service Levels, Reporting Service Levels and Key Performance Indicators. This position involves heavy client and vendor management as well as indirect coaching/mentoring of team(s).
Responsibilities
Researches and documents the overall process related to projects and ongoing delivery ensuring all systems have been identified and integration points documented
Creates detailed functional business requirement specifications and ensures proper testing hand offs for integration testing
Monitors project scope to ensure the scope is base lined and that any changes requested are evaluated for impact and business need
Ensures that the process flows are complete and within the defined scope for projects
Provides status reports and communicates changes in process for project assignments
Assists in post project QA and knowledge management
Acts as Subject Matter Expert (SME) for domain area and Account support
Develops and leads process improvements for existing processes and supports creation of new processes with emphasis on (up/down) stream impacts
Responsible for identification of issues. Drives change for related improvements
Ability to understand impact of issue across domains and ensure resolution.
Identifies and resolves escalations with strong emphasis to associated patterns, trends, and root cause analysis
Responsible for meeting SLA?s and accountability for downstream SLAs
Understanding and assisting with the internal and external Change Request process and costing
Responsible for team audits and training
Supports and provides investigation on regulatory and compliance issues and ensure reporting of same to management
Participates in new client transitions gaining an understanding of processes and documentation
Communicates effectively with the client and internal partners for analysis/resolution
Designs and updates reports and establishes baseline metrics at the outset of the project and analyzes results over a period of time
Partner with Client teams on trend analysis and process improvements
Defines with Client the vendor management process for Hewitt 3rd party partners and the client's 3rd party partners
Leads client interaction and facilitation
Provides direction and oversight to other associates in their performance of task level assignments
Assists with documentation and leads or participates in release of communications/training
Supports delivery models to internal and external clients
Represents domain in meetings to develop/refine process execution
Develops and/or assist in developing training materials for the Domain/Business Unit
Encourages application service delivery model by challenging requested custom functionality and offering alternative solutions
Qualifications
Formal Education & Certification
BA, BBA, BS in Business, or equivalent degree or work experience required
Knowledge & Experience
3-5 years of work experience in HR or related process
Experience and Subject Matter Expert (SME) in project/implementation work, preferred
Required strong understanding of Expat payroll processing to include Hypo Taxation, shadow payroll and territorial pay processing.
Ability to work under tight deadlines managing multiple tasks
Demonstrates analytical skills, is a self-starter and can operate with direction from senior team members
Knowledge around Six Sigma methodology, desirable
Strong knowledge of client requirements
Ability to write client business requirement documents
Assess case based on regulatory/legislative requirements and provide risk analysis and document
Advanced understanding of client policies and procedures and provides advice and counsel
Ability to properly research problem solve with various stakeholders changes, system or process
Experience with selection the best option to solve the needs of the client
Ability to identify process improvement areas
bility to refine processing procedures based on ?big picture? understanding
Ability to clearly document processing procedures into an SOP format
Intermediate customer service/communication skills, required
Understands transition or project methodology
Knowledge and/or experience with a case management system (i.e. Siebel or Workflow) preferred
Basic or Intermediate level knowledge of one service area including best practices and delivery model, desired
Understanding of other related service areas, desired
Basic or Intermediate level understanding of internal controls, desired
Technical Skill(s)
Ability to navigate and learn multiple systems
Ability to write client business requirement documents
Assess case based on regulatory/legislative requirements and provide risk analysis and document
Advanced understanding of client policies and procedures and provides advice and counsel
Ability to properly research problem solve with various stakeholders changes, system
Ability to create test scripts/test plans for UAT Testing.
Ability to translate expat pay policies into payroll transactions.
Hewitt Expectations
In addition to position qualifications, all employees of Hewitt Associates are expected to demonstrate the following competencies:
Domain/Technical Expertise
Client Focus
Personal Impact
Operational Excellence
Business Acumen
Work Conditions:
Occasional evening and weekend work to meet deadlines.
Frequent computer use at workstation up to 2 hours at a time or for extended periods of time.
Mobility within the office including movement from floor to floor.
Access information using a computer and related components and peripherals.
Participation in training sessions, presentations, and meetings.
Occasional travel may be required
All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: education verification, employment verification, criminal check, Denied Restricted Parties Lists or OFAC lists check, fingerprint verification, credit check, and/or drug test. By applying for a position with Hewitt Associates, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Hewitt's employment policies. You will be notified during the hiring process which checks are required by the position.
Aon Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/D/V
