Founded in 1978, SE Laboratories is committed to providing the industry with quality test equipment calibration, repair, and preventative maintenance. Since that time, we have become specialists in torque wrenches, scales and other tools use for precision manufacturing. SE Laboratories provides cost-effective, timely turn-around service in calibrations, repairs, and preventative maintenance. Our services encompass a wide range of equipment within these groups:
• Test Equipment
• Electronic Instrumentation
• Bio-Medical Equipment
• Mechanical Measuring Equipment
This position involves day-to-day management of small accounts and off the street customer sales. This position will work under direction of the sr. contract administrator. General duties involve tasks and projects, while learning the internal S.O.P.´s and pricing structure and database requirements. The best candidate will be a self-starter.
Job Duties and Responsibilities
• Serve as the primary point of contact for all small account activities, issues, and requests.
• Provide training of SE Labs web based calibration management tool, e3.
• Address, resolve & close account concerns via interaction with various internal departments.
• Maintain customer equipment in the e3 database for the small accounts (e.g. new equipment adds, custodianship transfers, physical location changes, equipment status changes)
• Capture, document and implement changes in customer requirements, communicate changes internally
• Run recall analysis and proactively contact calibration custodians to maximize revenue
• Work with the field service scheduler to ensure effective onsite calibration appointments
• Prepare reports of account activity (OTC %, TAT, OOT, RAI) and present.
• Maintain understanding of e3 database, company policies, best-practices and small accounts calibration requirements.
Qualifications
• 2 years of customer service, administrative or equivalent experience
• Expert level use of Microsoft Office (Excel, Word, Outlook).
Interested candidates should send their resume to OrendacHR@myway.com , along with salary requirement, and 3 references. The subject line of the email should read, "Lastname, Firstname ContractsKIT". Paste the resume into the body of the email. SE Labs is an equal opportunity employer.
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