Hi Folks,
If you are interested please follow these INSTRUCTIONS:
1) --> Please respond with the SR number in the subject line.
2) --> Match your skills to the skills listed at the bottom of this message.
.......I do need to know each of the skills listed as to:
************* Your level (Entry, Intermediate, Expert)
************* Date last used in the format mm/dd/yy ie 09/28/09
If there are less than 10 skills in the SR you can add additional skills up
to 10 total. [[[[ Give yourself every edge you can. ]]]]
3) --> Please provide the hourly W2 rate which you are seeking. MUST HAVE.
4) --> Please provide DATE available.
5) --> Attach a current resume.
If you are interested in openings across the nation consider joining the
Yahoo group JimsJobs.
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CONTR: SR 54525 - Network Services/Support; 3 POSITIONS; White Plains, NY
Street Address: 440 HAMILTON AVE
City: WHITE PLAINS
State: NY
ZIP: 10601
Job Category: Managerial / Professional
Job Title: Network Services/Support
Resume Submittal Deadline: 08/12/2011
Start Date: 08/22/2011
End Date: 10/16/2011
Daily Start Time: 4:00 PM
Daily End Time: 12:00 AM
Number of Positions: 3
Project Name:
North East CMC Hub
Project Description:
(What project will the NPW be working on?)
This position is responsible for providing Tier I operational support for
the Customer Service Maintenance & Technical Support, in the Local Access
Provider (LAP) environment. This position requires EXPERT KNOWLEDGE OF BMP.
The contractor is responsible for aggressively handling maintenance troubles
referred to AT&T s access supplier and addressing joint opportunities with
the suppliers to improve the interaction and interface for AT&T business
partners. Candidates with previous Verizon or AT&T leadership experience
desired for this position; to that end, the contractor is accountable for
ensuring troubles follow all external trouble resolution and escalations
processes and must perform proactive LAP work list monitoring to ensure
forward progress of tickets by Local Access Provider escalations. The
contractor must maintain ongoing communication with the customer and service
managers and proactively supply them with up to date progress reports which
include next steps and when they will occur through Smart Chat and BMP.
Additionally the contractor is accountable for performing a number of
responsibilities required for improving the customer s satisfaction, which
include, working with extended teams to ensure that appropriate actions are
taken to correct and reduce possibilities of recurring service problems.
Contractor must have a technical background, and have a basic understanding
of the network topology and have a working knowledge of the systems required
to support critical maintenance functions; as well as an understanding of
maintenance processes.
Job Description:
(What will the NPW do on that project?)
This position is responsible for providing Tier I operational support for
the Customer Service Maintenance & Technical Support, in the Local Access
Provider (LAP) environment. This position requires EXPERT KNOWLEDGE OF BMP.
The contractor is responsible for aggressively handling maintenance troubles
referred to AT&T s access supplier and addressing joint opportunities with
the suppliers to improve the interaction and interface for AT&T business
partners. Candidates with previous Verizon or AT&T leadership experience
desired for this position; to that end, the contractor is accountable for
ensuring troubles follow all external trouble resolution and escalations
processes and must perform proactive LAP work list monitoring to ensure
forward progress of tickets by Local Access Provider escalations. The
contractor must maintain ongoing communication with the customer and service
managers and proactively supply them with up to date progress reports which
include next steps and when they will occur through Smart Chat and BMP.
Additionally the contractor is accountable for performing a number of
responsibilities required for improving the customer s satisfaction, which
include, working with extended teams to ensure that appropriate actions are
taken to correct and reduce possibilities of recurring service problems.
Contractor must have a technical background, and have a basic understanding
of the network topology and have a working knowledge of the systems required
to support critical maintenance functions; as well as an understanding of
maintenance processes.
Skills Inventory
Skill Experience Need
1) BMP Expert Required
2) AT&T Systems Expert Required
3) Written and Verbal Expert Required
4) Technical Intermediate Desired
5) Customer Interface Expert Required
6)
7)
8)
9)
10)
In HIS Service,
Randy
Randall Eby
Talent Acquisition
Email: randy@prosoftpro.com
http://www.linkedin.com/in/randalleby
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Philippians 2:3-4 Do nothing out of selfish ambition or vain conceit, but
in humility consider others better than yourselves.
Each of you should look not only to your own
interests, but also to the interests of others.
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