Cornerstone / SumTotal LMS Performance Management Analyst 028093
Texas-The Woodlands United States
HR Outsourcing Services
Application link (Apply directly online or submit resume through the website system):
http://bit.ly/pyH5CV
DESCRIPTION
Aon Hewitt is the global leader in human capital consulting and outsourcing solutions. The company partners with organizations to solve their most complex benefits, talent and related financial challenges, and improve business performance. Aon Hewitt designs, implements, communicates and administers a wide range of human capital, retirement, investment management, health care, compensation and talent management strategies. With more than 29,000 professionals in 90 countries, Aon Hewitt makes the world a better place to work for clients and their employees. For more information on Aon Hewitt, please visit www.aonhewitt.com.
Performance Management Administration:
Strong working knowledge of Performance Management System.
Research and Resolve Customer issues
Assist external and internal partners in troubleshooting any issues and escalations
Answers client questions regarding Learning processes
Generates reports on a daily, weekly, monthly, quarterly, and annually schedule as required
Work with other teams to resolve inquiries
Performs complex data analysis, reporting, and data maintenance tasks to including quality assurance.
Data Analysis includes: Ensuring that Output files compare to Input files
Client Relationship Management:
Support client or service transitions, gaining an understanding of processes and documentation.
Communicate effectively with the client and internal partners for analysis/resolution.
Participate in and Lead meetings to discuss issues identified and impact on service delivery.
Lead client interaction and facilitation on client touch-points.
Project Management
Create detailed functional business requirement specifications and ensures proper testing hand-offs for integration testing.
Conduct stakeholder interviews and stakeholder workshops for projects.
Monitor the scope throughout the project and ensure the scope is baselined, and that any changes requested to the scope are evaluated for project impact and business need for projects.
Ensure that the process flows are complete and within the defined scope for projects.
Identify downstream processes and impacts for projects.
Provide status reports and communicate changes in process for project assignments.
Assist in post-project Quality Assurance (QA) and knowledge management.
Manage workload including ad-hoc project deliverables.
Responsible for estimating, scheduling and directing all work activities related to projects.
Lead and/or participate in projects.
Other skills
This position will become the SME for area of work
Provide input and support for best practices
Communicate effectively
Identify process improvements. Determine new processes.
Conducts complex root cause analysis on employee issues and/or data issues and/or resolves and proposes solutions.
Develops and maintains Process Documentation (SOP) for various processes as well as review documentation of other team members.
Participate and/or lead projects using own experiences and observations.
Special projects as needed.
QUALIFICATIONS
2+ years of Performance Management
Experience with Cornerstone strongly preferred
Experience with SumTotal strongly preferred
Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
Project Management a plus
All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon Hewitt, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon Hewitt's employment policies. You will be notified during the hiring process which checks are required by the position.
Aon Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/D/V
