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Partner Operations Coordinator (Temp)
Services | Cupertino, CA, United States
About SugarCRM, Inc.
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market. Recognized by leading market analysts as a �visionary� company, Sugar is deployed by over 1.4 M individuals in 120 countries and 26 languages.
Sugar is positioned to fully unleash the promise of CRM with our innovative CRM system designed for every individual who engages with customers: sellers, marketers, customer support agents, receptionists, and executives. The company is delivering a completely transformed, individualized CRM user experience that is immersive, engaging, and intuitive. Sugar fuses the straightforward simplicity, mobility, and social aspects of a consumer app with the business process optimization of conventional CRM.
Description:
SugarCRM is looking for a Partner Operations Coordinator Temp in our Cupertino, CA office.
Assignment Date: 5/12/2014
End Date: 9/12/2014
Responsibilities:
�Manage Partner Access to all SugarCRM portals and resources - The POC will assure that all employees at partner organizations have access to the appropriate username/password/rights credentials needed to access SugarCRM portals and other resources
�Manage Sugar University (LMS) Access to All training and educational resources - The POC will assure that all employees at partner organizations have access to the appropriate username/password/rights credentials needed to access training
�Own Enablement Data and Transactions in PRM - The POC is the ultimate data/transaction manager of the Relayware Partner Relationship Management system for all things related to partner data, employee data, role registrations, certification programs, test management, business plans and partner KPIs
�Under supervision of Senior Channel Team member, POC will respond to Partner Advisory Inquiries - The POC will route and/or answer all inquiries made by partners to SugarCRM
�Provide assistance with logistics and deriving attendance to Partner Training Events - The POC will actively promote and/or register employees for partner training events to assure that annual training targets are reached
�Coordinate Annual Partner Business Planning - The POC will coordinate annual business planning by SugarCRM channel partners, support inquiries from Channel Managers on planning tools and procedures and oversee the consolidation/import of planning data into PRM systems
�Support Periodic Partner Surveys - The POC will coordinate annual surveys of SugarCRM channel partners and oversee the consolidation/import of support data into PRM systems
�Assist with Partner Data Consolidation as needed- The POC will work with the rest of the Channel Development team to compile any necessary data entry and completion of daily, monthly reports
�Partner Compliance and Leveling - The POC will assist with the periodic assessment of partner organization compliance with program requirements and the setting of authorized partner levels �as needed
�Standard and Ad Hoc Partner Reporting -The POC will develop and produce both the standard and ad hoc reports and dashboards needed to provide both Channel Management and Partners with insight into operations
�Provide support with logistics of Partner Communications on Operation Issues - The POC will assist team members on communicating operational plans, programs and issues to channel partners
Qualifications:
�Exceptional time and task management skills are required in this role
�Detailed knowledge of spreadsheets, particularly as related to data normalization
�Knowledge of report writing/creation is required
�Ability to take solve problems, take charge and collaborate across organizational boundaries in an evolving business environment is a must
Location: Cupertino, CA
Note: SugarCRM���s jobs are not open to 3rd party recruiting vendors; therefore, any submissions by such will be considered a gift and no fee will be paid.
Partner Operations Coordinator (Temp)
Services | Cupertino, CA, United States
About SugarCRM, Inc.
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market. Recognized by leading market analysts as a �visionary� company, Sugar is deployed by over 1.4 M individuals in 120 countries and 26 languages.
Sugar is positioned to fully unleash the promise of CRM with our innovative CRM system designed for every individual who engages with customers: sellers, marketers, customer support agents, receptionists, and executives. The company is delivering a completely transformed, individualized CRM user experience that is immersive, engaging, and intuitive. Sugar fuses the straightforward simplicity, mobility, and social aspects of a consumer app with the business process optimization of conventional CRM.
Description:
SugarCRM is looking for a Partner Operations Coordinator Temp in our Cupertino, CA office.
Assignment Date: 5/12/2014
End Date: 9/12/2014
Responsibilities:
�Manage Partner Access to all SugarCRM portals and resources - The POC will assure that all employees at partner organizations have access to the appropriate username/password/rights credentials needed to access SugarCRM portals and other resources
�Manage Sugar University (LMS) Access to All training and educational resources - The POC will assure that all employees at partner organizations have access to the appropriate username/password/rights credentials needed to access training
�Own Enablement Data and Transactions in PRM - The POC is the ultimate data/transaction manager of the Relayware Partner Relationship Management system for all things related to partner data, employee data, role registrations, certification programs, test management, business plans and partner KPIs
�Under supervision of Senior Channel Team member, POC will respond to Partner Advisory Inquiries - The POC will route and/or answer all inquiries made by partners to SugarCRM
�Provide assistance with logistics and deriving attendance to Partner Training Events - The POC will actively promote and/or register employees for partner training events to assure that annual training targets are reached
�Coordinate Annual Partner Business Planning - The POC will coordinate annual business planning by SugarCRM channel partners, support inquiries from Channel Managers on planning tools and procedures and oversee the consolidation/import of planning data into PRM systems
�Support Periodic Partner Surveys - The POC will coordinate annual surveys of SugarCRM channel partners and oversee the consolidation/import of support data into PRM systems
�Assist with Partner Data Consolidation as needed- The POC will work with the rest of the Channel Development team to compile any necessary data entry and completion of daily, monthly reports
�Partner Compliance and Leveling - The POC will assist with the periodic assessment of partner organization compliance with program requirements and the setting of authorized partner levels �as needed
�Standard and Ad Hoc Partner Reporting -The POC will develop and produce both the standard and ad hoc reports and dashboards needed to provide both Channel Management and Partners with insight into operations
�Provide support with logistics of Partner Communications on Operation Issues - The POC will assist team members on communicating operational plans, programs and issues to channel partners
Qualifications:
�Exceptional time and task management skills are required in this role
�Detailed knowledge of spreadsheets, particularly as related to data normalization
�Knowledge of report writing/creation is required
�Ability to take solve problems, take charge and collaborate across organizational boundaries in an evolving business environment is a must
Location: Cupertino, CA
Note: SugarCRM���s jobs are not open to 3rd party recruiting vendors; therefore, any submissions by such will be considered a gift and no fee will be paid.
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