Please direct your responses to: http://tinyurl.com/Working-With-CrawfordGroup
Crawford Group (www.crawfordgroup.com) is seeking a full time Creative Services Traffic Manager/Managed Services Lead for our tech client located in Santa Cruz. The successful consultant will hold a dual role: Managing the creative services workflow process from request through delivery, tracking and distributing workload to both internal creative resources and external/vendor resources, as well as acting as the primary point of contact for Crawford Group consultant resources supporting our client.
The Creative Services Traffic Manager/Managed Services Lead will communicate the Creative Services process and requirements to internal stakeholders and teams. The Manager will train and mentor consultants, internal resources and external/vendor resources to understand and adhere to our client's Creative Services system/processes.
We are looking for a heads-up individual with honesty, integrity and commitment to delivering excellent Creative output on behalf of our client. Candidates should have solid experience in a similar role and a proven track record assessing, assigning and delivering creative projects.
Traffic Management Responsibilities:
Monitor incoming Creative Work Requests (CWRs) on a daily basis; work with internal designers to assess and assign work to creative teams
Ensure incoming job requests contain the information and assets needed to assign the CWR and follow up with requestor as necessary
Attend regular meetings with design team to assess workload on an ongoing basis
Work closely with creative teams to balance workload
Keep all creative projects moving smoothly to completion
Keep creative teams apprised of project priorities and due dates, and expedite and prioritize rush projects accordingly
Keep all informed of conflicts, delays or any other unusual situations
Advocate for appropriate timelines of projects and obtain deadline extensions when necessary
Enforce adherence to work-flow processes, Brand guidelines and deadlines
Collaborate with team on process improvement and to improve traffic system and project management process
Maintain workload data for monthly and quarterly metric output
Promote smooth workflow and communication between departments
Client Managed Services Lead Responsibilities:
Primary on-site contact for client – discuss needs, consultant performance, new projects
Work with client to track and distribute workflow
Assign and manage consultants daily workload and results
Manage client expectations and requests
Consultant mentoring
Work back with Crawford Group teams for additional project support, consultant selection to secure new talent, interviews and recommends new talent
Lead a weekly Crawford Group consultant team meeting
Skills:
5 + years' experience as a Traffic Manager for Creative Services organizations
Successful operations experience in a marketing and/or creative services organization
Client service focus, ability to problem solve with professionalism
Strong communicator, verbal and written
EXPERT Excel skills + proficiency with all Microsoft Office Suite programs
Preferred: Experience interfacing with an asset management system. Must be comfortable working with different types of creative files and be able to upload files to a DAM system.
Adobe Acrobat proficiency is required
Proven experience assessing workload and assigning resources, ideally including consultants and vendors
Must have people management experience and be comfortable driving and managing a creative team
Ability to transition between continuously shifting workload priorities and assign resources for maximum efficiency
Extremely detail oriented and able to develop and track to timelines
BA degree + Creative Services/Agency/Traffic experience
Rate: D.O.E. as a w2 employee of Crawford Group
Location: 75% onsite at client offices in Santa Cruz, CA 25% offsite/remote
Hours/Duration: Full time, ASAP- ongoing-No phone calls please.
Interested? Please create a profile and upload your resume in Word format to:
http://tinyurl.com/Working-With-CrawfordGroup
The Creative Services Traffic Manager/Managed Services Lead will communicate the Creative Services process and requirements to internal stakeholders and teams. The Manager will train and mentor consultants, internal resources and external/vendor resources to understand and adhere to our client's Creative Services system/processes.
We are looking for a heads-up individual with honesty, integrity and commitment to delivering excellent Creative output on behalf of our client. Candidates should have solid experience in a similar role and a proven track record assessing, assigning and delivering creative projects.
Traffic Management Responsibilities:
Monitor incoming Creative Work Requests (CWRs) on a daily basis; work with internal designers to assess and assign work to creative teams
Ensure incoming job requests contain the information and assets needed to assign the CWR and follow up with requestor as necessary
Attend regular meetings with design team to assess workload on an ongoing basis
Work closely with creative teams to balance workload
Keep all creative projects moving smoothly to completion
Keep creative teams apprised of project priorities and due dates, and expedite and prioritize rush projects accordingly
Keep all informed of conflicts, delays or any other unusual situations
Advocate for appropriate timelines of projects and obtain deadline extensions when necessary
Enforce adherence to work-flow processes, Brand guidelines and deadlines
Collaborate with team on process improvement and to improve traffic system and project management process
Maintain workload data for monthly and quarterly metric output
Promote smooth workflow and communication between departments
Client Managed Services Lead Responsibilities:
Primary on-site contact for client – discuss needs, consultant performance, new projects
Work with client to track and distribute workflow
Assign and manage consultants daily workload and results
Manage client expectations and requests
Consultant mentoring
Work back with Crawford Group teams for additional project support, consultant selection to secure new talent, interviews and recommends new talent
Lead a weekly Crawford Group consultant team meeting
Skills:
5 + years' experience as a Traffic Manager for Creative Services organizations
Successful operations experience in a marketing and/or creative services organization
Client service focus, ability to problem solve with professionalism
Strong communicator, verbal and written
EXPERT Excel skills + proficiency with all Microsoft Office Suite programs
Preferred: Experience interfacing with an asset management system. Must be comfortable working with different types of creative files and be able to upload files to a DAM system.
Adobe Acrobat proficiency is required
Proven experience assessing workload and assigning resources, ideally including consultants and vendors
Must have people management experience and be comfortable driving and managing a creative team
Ability to transition between continuously shifting workload priorities and assign resources for maximum efficiency
Extremely detail oriented and able to develop and track to timelines
BA degree + Creative Services/Agency/Traffic experience
Rate: D.O.E. as a w2 employee of Crawford Group
Location: 75% onsite at client offices in Santa Cruz, CA 25% offsite/remote
Hours/Duration: Full time, ASAP- ongoing-No phone calls please.
Interested? Please create a profile and upload your resume in Word format to:
http://tinyurl.com/Working-With-CrawfordGroup
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