Please direct your responses to: mike@fowlerplacement.com
Come join this expanding software company that is exploding with growth! The company continues to receive accolades and has been rated as one of the fastest growing companies in their space. The company offers a competitive compensation plan and an attractive equity opportunity. We are currently seeking a talented and highly motivated candidate with SAAS software customer success and/or account management experience for this exciting opportunity:
Position title: Customer Success Manager
Location: Mountain View or San Francisco, California
Position description:
The Customer Success Manager (CSM) is a critical role in the company, where you will ensure that maximum value is derived from company product offerings and services by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives. The goal of the CSM is to ensure that the value derived from the solution far exceeds customer's expectations. The role requires a combination of customer management experience and pricing expertise. Additionally, this role relies heavily on personal accountability for results, a willingness to go 'the extra mile' for customers and a collaborative approach that brings the best of the company to every customer.
Position responsibilities:
• Serves as trusted advisor and thought-partner for customer regarding pricing strategy and related initiatives
• Proactively develops the adoption and measurement plans as well as solution 'course corrections' as necessary
• Proactively suggests improvements to customer pricing infrastructure, processes, organizational structure performance management; constructively challenges the customer to improve their processes
• Prepares materials to support articulation of the company benefits to customer teams
• Maintains revenue stream from each customer's subscription by creating and demonstrating top bottom-line value for each customer.
Required experience and skills:
• Field sales experience and experience managing the entire sales life cycle
• Proven success in exceeding sales quotas
• Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator; effective in person and by phone
• Familiar with change management practices, change communications and process re-engineering Accountable for results and deliverables; self-starter who works independently and proactively
• Ability to manage multiple complex assignments simultaneously
• Good working knowledge of pricing principles and sales practices in SaaS selling environments
• Bachelor or Masters in discipline or equivalent industry experience
For consideration send cover letter and resume referencing job#CSM100 to mike@fowlerplacement.com
Posted by: KIT List Jobs <jobposting2@kitlist.org>
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