Please direct your responses to: gary.jose@techworkers.com
POSITION – SENIOR DATA ANALYST
LOCATION – SAN JOSE, CA
DURATION – 6 MONTHS +
Job Responsibilities
• Supports the Sales business by generating, analyzing, tracking and presenting customer data.
• Document current state of customer.
• Document desired state based on Sales Plays by overlaying the data to determine the which sales play is recommended
• Promote and support Sales adoption
• Partnership with multiple data teams to prepare data for customer assessment events on a regular basis.
• Producing the actual quotes and running the bookings process via Service Operations.
• Proactively and regularly run opportunity reports related to customer's install base as required (uncovered equipment, contract summary, shipment history, technology refresh) utilizing tools such as 360/TV, Business Objects, Daily Bookings File, Shipping reports etc.
• Compiles information and creates necessary reports in support of Service Sales and Service Delivery requirements, including presenting reports at Quarterly Business Reviews
• Tracks and monitors status of key metrics, this could include process metrics.
• Document and communicate learnings and best practice to other teams
• Collaborates with Service Sales to develop plans to meet agreed upon timelines and deliverables.
• Coordinates with Customer cross-functional teams
Required Competencies
• Technical Skills:
• Strong analytical skills
• Advanced Excel, including proficiency in Pivot Tables and Vlookup
• Aptitude in systems and reporting for analysis
• Strong tool and process knowledge
Business Acumen
• Strong attention to detail
• Ability to leverage business knowledge and data analysis to deliver recommendations on alternative options for action
• Ability to lead and manage multiple projects requiring collaboration among cross functional resources often across wide geographic area
• Ability to anticipate, prioritize, and delegate work activities and leverage indirect resources to meet objectives
• Ability to set account-specific operational goals, influence the customer and account team priorities around Install Base quality and drive to results
• Strong ability to collaborate and bridge various support groups to ensure all tasks are completed
• Strong organizational skills
• Excellent leadership, collaboration and communication skills
Education/Experience
Services knowledge highly desired; BA/BS degree with 5 years of related experience preferred
TO APPLY – Please send your Word resume to gary.jose@techworkers.com
JO-150513-00852
POSITION – SENIOR DATA ANALYST
LOCATION – SAN JOSE, CA
DURATION – 6 MONTHS +
Job Responsibilities
• Supports the Sales business by generating, analyzing, tracking and presenting customer data.
• Document current state of customer.
• Document desired state based on Sales Plays by overlaying the data to determine the which sales play is recommended
• Promote and support Sales adoption
• Partnership with multiple data teams to prepare data for customer assessment events on a regular basis.
• Producing the actual quotes and running the bookings process via Service Operations.
• Proactively and regularly run opportunity reports related to customer's install base as required (uncovered equipment, contract summary, shipment history, technology refresh) utilizing tools such as 360/TV, Business Objects, Daily Bookings File, Shipping reports etc.
• Compiles information and creates necessary reports in support of Service Sales and Service Delivery requirements, including presenting reports at Quarterly Business Reviews
• Tracks and monitors status of key metrics, this could include process metrics.
• Document and communicate learnings and best practice to other teams
• Collaborates with Service Sales to develop plans to meet agreed upon timelines and deliverables.
• Coordinates with Customer cross-functional teams
Required Competencies
• Technical Skills:
• Strong analytical skills
• Advanced Excel, including proficiency in Pivot Tables and Vlookup
• Aptitude in systems and reporting for analysis
• Strong tool and process knowledge
Business Acumen
• Strong attention to detail
• Ability to leverage business knowledge and data analysis to deliver recommendations on alternative options for action
• Ability to lead and manage multiple projects requiring collaboration among cross functional resources often across wide geographic area
• Ability to anticipate, prioritize, and delegate work activities and leverage indirect resources to meet objectives
• Ability to set account-specific operational goals, influence the customer and account team priorities around Install Base quality and drive to results
• Strong ability to collaborate and bridge various support groups to ensure all tasks are completed
• Strong organizational skills
• Excellent leadership, collaboration and communication skills
Education/Experience
Services knowledge highly desired; BA/BS degree with 5 years of related experience preferred
TO APPLY – Please send your Word resume to gary.jose@techworkers.com
JO-150513-00852
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