The Senior Manager, of Sales will have high visibility to the client’s executive management team and a direct impact on company revenues. The Senior Manager, will be responsible for hiring, developing and managing a team of Specialists. This team will work to make a high volume of outbound calls to existing customers with the goal of delivering world-class training over the phone. Key predictors of success include the ability to motivate customers and employees, devise and adapt strategies quickly, and collaborate effectively with the executive team as well as leaders in multiple organizations (i.e. Marketing, Product Management, and Engineering). It is the responsibility of the Senior Manager, to drive customer adoption and success within the clients customer base. It is critical that this individual have a strong understanding of the customers' business objectives as well as the company’s strategic direction.Primary Responsibilities
- Build a team of high performing, high volume (inbound/outbound calls), highly consultative Adoption and Training Specialists
- Forge strong working relationships with the company’s Sales, Marketing, and Product Management
- Drive tremendous adoption and usage within the Enterprise customer base
- Develop innovative and inspired strategies to engage and excite Enterprise customers around the company’s platform solution
- Bring tangible, actionable, and insightful customer and market learnings to the clients leadership team through structured communication processes
- Partner with Sales to increase Enterprise renewal rates and drive adoption opportunities within the existing customer base
- Take ownership to deliver on job requirements
- Able to articulate the value and sell the vision of the company.
Requirements
- 3+ years experience leading teams with high volumes of either inbound or outbound calling to interface with customers or prospects. Relevant teams you've managed would include a lead generation or qualification team, an inside sales team, an adoption, training or support team in the technology / software / SaaS industry
- Experience on-boarding, managing and off-boarding a large team (15+) of fairly junior professionals against daily/weekly metrics and activity targets to achieve company’s goals
- Previous call center experience a plus
- 5+ years experience in a customer-facing role such as Sales or Marketing
- Prior experience interacting with executives to evangelize the existing solution as well as communicate future vision
- Experience providing pre-sales assistance to help close strategic deals
- Ability to achieve results by effectively communicating with other groups and collating action plans for customers
- Solid time management and prioritization skills. Ability to juggle multiple projects and initiatives simultaneously
- A deep passion for innovation, and a desire to learn quickly in a dynamic environment
- Possess excellent follow-up skills with great attention to detail
- Strong business acumen and a maniacal customer service mentality
- Exceptional verbal, written, presentation and interpersonal communication skills
- 4 year University degree
Description of the Ideal Candidate
Local Candidates only (SF Bay Area)
Jon Ramos
Staffing Consultant
Marcom Choices Staffing
P.O. Box 620632
Woodside, Ca. 94062
408 887-0455
