From: Talla Sainath [mailto:talla@ustechsolutions.com]
I am a Staffing Specialist for USTech Solutions, a global company specializing in staffing both Consulting and Full Time positions.
At some point in the past you contacted our firm directly or posted your resume on the Internet.
If you are interested in the opportunity listed below, please forward your updated resume along with current contact information, or perhaps you can recommend someone who would be interested in this position.
Job Title: Help Desk Technician
Duration: 12 Months
Location: Alpharetta, GA, 30005
Job Description:
- We are seeking a seasoned Help Desk Technician with Service Desk experience. 100% Phone support
- This position will be for all Help Desk support services in Alpharetta, GA
- Must have experience in working in a Call Center Help Desk, diagnose and resolve technical hardware and software issues Via Phone, as well as provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware . .
- Experience with BMC Remedy ticketing system for recording incidents and work orders . 30 day training will be provided.
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
- Work with support groups to resolve technical problems with desktop computing equipment and software
- Experiencing working with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients .
- Experience configuring, deploying , and supporting Blackberrys, iPads, Androids, and Mobile Hot spots desirable but not a must .
- General knowledge of network principles, concepts, and technologies applicable to hardware, software, and administration utilities Strong communication skills both verbally and in written .
- Exhibit a high level of professionalism and excellent interpersonal skills . Strong relationship-building ability, proactive, results-oriented, and resourceful .
- Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail Knowledge and experience with the following Hardware/Software/OS: GoToAssist, BMC Remedy, Alteris, Lotus Notes, MS Office Suite, WinMagic, Windows7, Windows XP, Blackberrys, Droids, iPads
- College a PLUS
Skill Level Req'd/Desired
Ability to follow instructions Advanced Required
Ability to lift up to 25 lbs Advanced Required
Ability to prioritize Int. Required
Ability to work as part of a team Advanced Required
Administrative projects Basic Required
Answer phone Int. Required
Customer Service Skills Int. Required
Data entry Int. Desired
Good phone skills Int. Desired
Good work ethic Advanced Required
MS Access Basic Desired
MS Excel Advanced Required
MS Word Int. Required
Problem solving skills Int. Required
Note: It's a 2nd shift position from 1PM to 9PM.
Thanks and Regards J ......?
Talla Sainath
US Tech Solutions Inc.
Email: Talla@ustechsolutions.com
Work: 201-524-9600 x 137
Fax: 201-524-9601
www.ustechsolutions.com
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