Please direct your responses to: 382.Intacct@hiredesk.net
(v1.08 - 1426521496) - Intacct makes small and midsized businesses (SMBs) and CPA firms more productive and improves company performance by providing award winning cloud computing financial management and accounting applications. We are the preferred provider of financial applications for AICPA (the trade association of the accounting profession) and focus only on one thing – delivering the most comprehensive cloud financial management system to over 8,500 organizations from startups to public companies. Hundreds of leading CPA firms and Value Added Resellers offer Intacct to their clients. As the fastest growing leader in this space with a strong focus on customer satisfaction, we value the individuality, ingenuity and originality each employee contributes. The talent and drive of our employees is a key to our continued success.
Intacct has been named one of the "Best Places to Work in 2015" by Glassdoor Employee's Choice Award, a "Best and Brightest Companies to Work For" in the San Francisco Bay Area, a "Top Workplaces for 2014" by the Bay Area News Group for the fourth consecutive year, and a "Best Places to Work in the Bay Area for 2014" by the Silicon Valley Business Journal. In addition, Intacct's CEO was named Glassdoor's Highest Rated CEO for 2014 in the SMB category. Intacct is seeking top talent, motivated to help businesses and CPA firms achieve their business goals. Intacct looks forward to talking with you about being a part of our success.
"It is incredibly gratifying to be a part of an organization where everyone is committed to the success of our customers, our partners, and our fellow workers. We are honored to be recognized for the fourth year as one of the Top Workplaces in the Bay Area and are committed to fostering an environment where employees feel valued and part of a great team. This award, and our rapid growth, is reflective of each individual's dedication at Intacct and our overall commitment to excellence."
- Robert Reid, CEO
Job Description:
As a Program Manager in Customer Success, you will have the exciting opportunity to create and implement multiple customer-facing programs that will assist Intacct in managing our Advocacy for Life program. The ideal candidate will have a combination of domain expertise, project management experience, and be driven to create programs that allow our Account Managers to achieve the highest levels of success for our customers. You are a critical team member in the continuing dramatic growth of Intacct - the market leader in cloud computing financial management and accounting applications.
Job Responsibilities:
• Develop and manage all customer communications and playbooks for Intacct's Advocacy for Life program
• Create and maintain NPS survey follow up playbook using Gainsight, and SFDC
• Increase Customer Adoption by developing Customer Success Review plans for post go-live.
• Create and implement a renewal execution plan ensuring close dates are met by the Customer Success Account Managers
• Manage and optimize the ongoing customer escalation process with Customer Support
• Develop quarterly business reviews for key customer segments
• Develop customer onboarding program with Professional Services
• Collaborate with Marketing and the Community Manager to develop programs to increase customer advocacy
• Launch and help manager Customer Reference program with Community Manager
• Collaborate with Community Manager and Marketing in organizing/staffing on-site user group events
Job Requirements:
• Ability to engage across multiple departments and functions including Marketing, Customer Support, Product Management, Engineering, and Professional Services
• Experience interacting with C Level Executives
• Strong interpersonal skills with ability to adapt to varying situations and personalities
• Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others' ideas
• Excellent communication skills, both oral and written, including the ability to chair meetings or host webinars
• Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage
• Strong program/project management capabilities coupled with ability to manage multiple projects under a tight deadline
• BS/BA and a minimum of 5+ year of business experience.
• Previous experience with CRM, ERP, financial or enterprise solutions a plus.
Intacct Corporation is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment, as Intacct Corporation does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law.
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