Please direct your responses to: 365.Intacct@hiredesk.net
Intacct makes small and midsized businesses (SMBs) and CPA firms more productive and improves company performance by providing award winning cloud computing financial management and accounting applications. We are the preferred provider of financial applications for AICPA (the trade association of the accounting profession) and focus only on one thing – delivering the most comprehensive cloud financial management system to over 8,500 organizations from startups to public companies. Hundreds of leading CPA firms and Value Added Resellers offer Intacct to their clients. As the fastest growing leader in this space with a strong focus on customer satisfaction, we value the individuality, ingenuity and originality each employee contributes. The talent and drive of our employees is a key to our continued success.
Intacct has been named one of the "Best Places to Work in 2015" by Glassdoor Employee's Choice Award, a "Best and Brightest Companies to Work For" in the San Francisco Bay Area, a "Top Workplaces for 2014" by the Bay Area News Group for the fourth consecutive year, and a "Best Places to Work in the Bay Area for 2014" by the Silicon Valley Business Journal. In addition, Intacct's CEO was named Glassdoor's Highest Rated CEO for 2014 in the SMB category. Intacct is seeking top talent, motivated to help businesses and CPA firms achieve their business goals. Intacct looks forward to talking with you about being a part of our success.
"It is incredibly gratifying to be a part of an organization where everyone is committed to the success of our customers, our partners, and our fellow workers. We are honored to be recognized for the fourth year as one of the Top Workplaces in the Bay Area and are committed to fostering an environment where employees feel valued and part of a great team. This award, and our rapid growth, is reflective of each individual's dedication at Intacct and our overall commitment to excellence."
- Robert Reid, CEO
Job Description:
The Customer Support Specialist will respond to client inquiries regarding the Intacct Saas software solution. The Specialist will need to prioritize and multi-task on a daily basis, while maintaining a high level of confidence and professionalism. The Specialist must be able to work on complex problems, while balancing a large workload in a fast paced environment. The Specialist will work closely with the Quality Assurance, Product Management and Engineering groups.
Job Responsibilities:
• Assist clients with accounting related questions when using the Intacct application
• Respond to customer inquiries via live help (Chat), online customer portal, and phone
• Listen and understand the customer's needs and provide proactive suggestions as well as answers to improve customers' use and satisfaction
• Daily Case Management, which includes
• Maintaining, updating and prioritizing to meet the published customer SLA's
• Logging cases with accurate information to provide a full record of activities
• Coordinate resolution with appropriate departments
• Manage case transfers and hand off's smoothly and seamlessly
• Contribute to the development of internal knowledge base and customer solution portal.
• Communicate new features to customers and stay current on releases.
• The successful candidate should have a passion for delivering exceptional service, and a track record delivering in a technical support role.
• When applicable, providing 24 X 7 support coverage on a rotating basis
• May require working off standard hours due to manager requests, or system down calls to ensure timely support.
Job Requirements:
• Bachelor's degree in Business Administration, Accounting, Management Information System or equivalent experience
• Basic accounting knowledge
• Experience working with an Accounting or ERP/Financial software application is a plus
• Experience with ERP/SaaS and CRM software a plus
• Strong analytical and problem solving skills
• Strong organizational skills with the ability to multi-task in a fast paced environment
• The ability to learn quickly and research issues for which you may not have an immediate answer.
• Highly enthusiastic, positive-minded, customer focused, service-orientated
• Excellent English language written and verbal communication skills, including clear speaking voice and good use of grammar
• Proven success in a team environment and collaborating across teams
• Demonstrated understanding of internet technologies including knowledge of web browsers, internet security settings, and common problems associated with both
• Past experience working with and building a knowledge base are very helpful
Intacct Corporation is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment, as Intacct Corporation does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law.
Please apply at Careers at Intacct for consideration.
Posted by: KIT List Jobs <jobposting2@kitlist.org>
| Reply via web post | • | Reply to sender | • | Reply to group | • | Start a New Topic | • | Messages in this topic (1) |
Join the new KIT Resources List!
You'll get job tips, notices for free or low-cost career events, services, and job fairs. Just send an email to:
KITlistResource-subscribe@yahoogroups.com
Please go to www.KITlist.org to join, post jobs, or see our FAQs. If you have any comments or questions, you can reach us KITmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITmoderator@KITlist.org and we will manually remove you. Thanks!
