The Role: Client Service Account Manager
The Location: Austin, TX – Flexibility to Work From Home/Telecommute approximately 20%-25%
HireBetter® is a national talent acquisition consulting firm based in Austin, TX that delivers the systems and
expertise our clients need to confidently make great hiring decisions. We are currently searching for an
experienced Client Service Account Manager to provide project oversight and unparalleled service to our
clients.
The Client Service Account Manager is the primary resource for all service related needs of our clients. They
are responsible for externally and internally managing the success of assigned projects while maintaining and
building client relationships and delivering a seamless experience. They are held accountable for the follow-up
and resolution of all client inquiries in a timely and satisfactory manner as well as keeping the client apprised of
any project challenges. The Client Service Account Manager educates clients on our business process and
performs all necessary preparation/documentation for project launch. They monitor the metrics for the project
and keep the internal team up to date through detailed, thorough and timely communication. The Client Service
Account Manager is ultimately responsible for driving the project team to achieve established sales/project
goals and objectives while ensuring the client's satisfaction and securing repeat business.
Your Required Skills & Experience:
• Bachelor's degree in business, communications or a similar field
• At least five years of client service experience; ideal backgrounds include; project management,
consulting, and account management in the client services industry
• Proven track record of managing projects and delivering business results on time and on budget
with with references to support your success around client satisfaction
• You are comfortable working in a metrics-driven climate including heavy interaction with CRM
Systems
• You have an enthusiastic, yet professional, attitude with excellent relationship building skills to go
along with a high level of organization and ability to multi-task in a fast paced environment
• Demonstrated analytical and problem-solving skills with keen attention to detail
• You are a self-starter who can work both independently and collaboratively
• You are an expert communicator with a commanding yet humble telephone presence
Why work for HireBetter®?
Our organization is built on the idea that work/life balance is key to a successful career. We believe that great
hiring decisions don't happen by chance and we have committed ourselves to building systems and processes
that significantly improve our client's hiring success rates. We attribute much of our company growth and track
record to the fact that we approach every project, conversation or decision with our core values of Trust,
Balance, Value and Respect as the foundation for our success.
Qualified and interested candidates should submit a cover letter and resume to work@hirebetter.com. To be considered you must include compensation history. No phone calls
please. Qualified applicants will be responded to as quickly as possible.
Please note: Applicants for employment in the U.S. must possess work authorization that does not require sponsorship for a visa
now or in the future.
Keywords: Project Manager, Client Service Associate, Client Service Manager, Consultant, Customer Service, Customer Service Manager,
Project Director, Telecommute, Work at Home, Home Based, Account Manager, Account Management, Account Executive
