Vendor Management Coordinator position w/KPI/SLA/VMS/ATS in Wilmington, Delaware
The Vendor Management Coordinator is responsible for facilitating the hiring process of contract employees, creating and managing work orders, time sheets and expenses. In addition Coordinators will assist with program and supplier management.
This position is located on site at our client facility in Wilmington, DE.
Duties and Responsibilities
Requisition creation and management
Broadcast job posting/requisition.
Create/assist hiring manager in creating requisition and enter into VMS tool.
Coordinate and schedule interviews.
Confirm assignment logistics between the hiring manager and the contractor (start and end dates, work hours, location, rates, and hours)Work order creation and management
Ensure work order is approved by manager, accepted by supplier, activated and contractor has registered.
Create work order revisions for changes to ensure data integrity with respect to: manager, cost code, rates, tenure discount, etc.
Monitor work order end dates, obtain manager response then end or extend the work order as appropriate
Track PO spend and tenure limitations. Notify manager and take action.
Complete and/or act upon data integrity audit findings.
On-boarding and off-boarding Contractors
Ensure all related contractor on-boarding and off-boarding compliance documentation is executed in a timely manner and maintained in accordance with contract provisions.
Timesheet and expense management
Ensure timely approval of all time and expense related documents. Follow-up with managers and suppliers as necessary.
Audit work orders and time/expense documents for accurate invoicing information. Correct work orders and time/expense items as necessary.
Complete invoicing related tasks in a timely manner to ensure prompt billing (for example, time file uploads, PeopleSoft invoicing errors, etc.)
Facilitate processes and discussions related to invoice adjustments and miscellaneous invoices/payment requests.
Client, Program and Supplier Management
Ensure KPI and SLA objectives are met by taking an active role in continuous improvement and service delivery.
Build customer and supplier relationships through professional rapport, consistent follow-up and maintaining contact and ongoing communication.
Proactively identify service delivery issues and provide appropriate and timely solutions.
Conduct just in time training to Suppliers and Hiring Managers when resolving issues.
Act as a liaison with Suppliers and Hiring Managers to resolve daily operational issues. Escalate as appropriate.
Act as the first escalation point for the program team as it relates to Shared Services issues, invoice research/resolution issues, data integrity issues, etc.
Other duties as assigned.
Knowledge, Skills and Abilities
HR/Staffing: 1-2 years experience in Recruiting, Technology Customer Service or Service Support
Skills
Intermediate proficiency in Excel
Familiar with Web-based/VMS/ATS technology (examples may include: FieldGlass, IQN, Ariba Sourcing, Ariba Buyer, Oracle , SAP, PeopleSoft, HRIS , Workday, Coupa, Taleo)
Education
• High School Diploma or equivalent work experience
Abilities
Organization: Can manage multiple situations effectively. Multitask, proactive follow up, acts with a sense of urgency, has attention to detail. Understands and is able to maintain good written instructions / documentation for all work.
Initiative: Knows what needs to be done and does it without being asked. Self-motivated, gets the job done, willing to go the extra mile, able willing to work independently. Owns their workload.
Communication: Effective communication that is spoken, written and includes listening. Customer service approach, effective at all levels of an organization, able to guide customer and suppliers, consultative interaction with clients, can manage difficult conversation.
Analytical: Ability to see interrelationships of data/ideas. Can assess a candidate against criteria, use of program data to educate customer, supplier and drive change
Interpersonal Skills: Builds and maintains strong relationships. Builds strong relationship with client, suppliers, and internally, mentors suppliers, able to solution, challenges status quo
Visit Kelly Services at www.KellyServices.com
Remember to tell them you “heard about it from TheRuthieList”
Apply online at: http://kelly.force.com/ocgcareers/apex/ts2__JobDetails?jobId=a59800000008QlxAAE
Kelly Services is an equal opportunity employer committed to employing a diverse workforce.
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