Senior Compensation Analyst Position with APAC Customer Services Inc - Plano Texas(Near Dallas)
Expert Global Solutions, Inc. is the holding company for APAC Customer Services, Inc. and NCO Financial Systems, Inc. EGS, through its APAC and NCO company brands, is a leader in addressing the needs of its customers as a fully scaled and global partner serving all aspects of the Customer Relationship Management and Accounts Receivable Management customer lifecycle, which offers clients the unique complement of scale and a customized service delivery platform. EGS is an equal opportunity employer. For more information, visit EGS’s website: www.egscorp.com.
NCO is a leading global provider of business process outsourcing (BPO) services, including accounts receivable management, revenue cycle management, and order to cash BPO services. APAC Customer Services, Inc. is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. Both NCO and APAC provide services through a diverse global workforce throughout North America, Latin America, Europe, Asia, and Australia. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while accruing tenure with a global BPO leader.
Summary
The role will play an integral part in the evaluation, development, and implementation of compensation administration in a dynamic environment. Compensation areas will include base pay analysis, variable pay design and administration and global pay for North America, Latin America and the Philippines. The responsibilities will be a combination of day-to-day operations as well as project work. Activities may include competitive market analysis, salary surveys participation, titling review and job architecture, incentive plan design, base and incentive pay administration, and participation in performance merit review process.
Essential Duties &Responsibilities
Key player in the integration of compensation structures, processes, and policies as it relates to mergers, acquisitions, and other strategic or high profile projects.
Responsible for proactively identifying gap areas and working with management regarding policy and procedure changes or additions as well as revising and assisting with communication.
Administer assigned compensation programs, such as base and incentive pay, evaluating salary changes for conformance to company policy, and the performance merit review process.
Support and partner with global HR teams to analyze compensation practices and needs outside of North America as well as make recommendations to Compensation Management regarding practices.
Work with Compensation Management to develop and maintain global Labor Cost Calculators by using available resources and partnering with other corporate HR areas.
Evaluate and catalog all variable pay programs, assist with plan design and documentation as well as internal controls for payout process
Analyze current trends regarding pay practices as well as current incentive plans in order to evaluate effectiveness of pay practices
Identify appropriate survey sources and lead participation and methodology reviews
Provide analytical support for compensation projects using research and data analysis skills and ability to navigate through multiple sources/formats of data.
Respond to new position requests by partnering with recruiting and HR Business Partners to define need and evaluate context within existing job families in order to develop job description and slot into compensation structure.
Work with compensation team to evaluate all jobs and recommend appropriate assignment of job architecture and salary grade including incumbent analysis
Maintain and update compensation tools, systems, or processes used to administer compensation programs such as merit increases, bonus administration, or job descriptions and evaluations.
Develop compensation-related communication materials including presentations, policies, procedures, and guidelines.
Perform other duties as assigned by management.
Education
Bachelor’s Degree or equivalent relevant experience required.
Experience
Five or more years of related Compensation experience required.
Experience with salary surveys, market analysis, job evaluation, base and incentive pay structures and administration required.
Specific call center compensation experience strongly preferred.
Knowledge, Skills, Abilities & Other Characteristics
Ability to research and analyze various types of information and make recommendations to effectively resolve problems or issues by using judgment that is consistent with standards, practices, and policies, procedures, regulations or government law.
Proficient in analyzing conditions and making logical recommendations based on findings.
Ability to prioritize and organize work in a multitasked environment.
Proactive and detail oriented.
Intermediate to advanced personal computer skills specifically Excel, Access as well as HRIS systems, preferably SAP.
Excellent interpersonal, written, and oral communication skills.
Ability to adapt to a flexible schedule.
Ability to maintain the highest level of confidentiality.
Work Environment
Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws.
Please Submit Resume to: angela.garipay@ncogroup.com
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