Please direct your responses to: https://hire.jobvite.com/j?aj=o19MXfwD&s=KitList
Product Manager - Business Operations
Product | San Francisco, CA, USA
Our laws were created to protect and empower us - as individuals, families and business owners - but many
people don�t get the help they need because of costly legal fees and complexity. At Rocket Lawyer, we want
to change things by making legal services affordable, simple and available to more people than ever before.
We are proud to say that we�ve been able to build a service that millions of people reply upon.
Every day we spend our time and resources making it easier for people to get the legal help they need. If you�d
like to spend your time with us, then join our team. You will work in a growing company, surrounded by the
best talent. If you can contribute to an already strong environment, we want you and will compete for your skills.
About this job:
The Business Operations Product Manager will leverage our CRM, Marketing Automation and Data platforms
to grow the business in new ways. In this role, you will make sense of our user data, empower our sales force,
and extend our platform through partnerships. We�re not looking for an internal tools administrator, but rather
an innovator who drives new products and processes through the creative use of the powerful business platforms
we employ.
Responsibilities:
Create quarterly, annual and long-term strategies for business operations efforts
Analyze existing business scenarios and identify opportunities for improvement through automation and/or
business process change
Proactively conceive, define, and drive new products, and new sales and marketing processes based on
critical analysis, customer need, market trends, and competitive advantage
Lead cross-functional teams in the resolution of business or systems issues
Manage implementation of new business systems to ensure continued growth, profitability and customer
satisfaction
Oversee and monitor business operations KPIs and work with cross-functional teams to leverage those
metrics for better reporting and overall business intelligence
Qualifications/Skills:
3+ years of related product management experience or experience with a B2C product
2+ years managing or supporting Salesforce.com with extensive knowledge of operational strategies
and best practices
Experience with marketing automation platforms or sales process automation preferred
Self-starter with demonstrated ability to achieve stretch goals in a fast-paced environment
Creative problem solver who inspires innovation across the entire team
Ability to multi-task and deliver under pressure in a high-visibility role
Experience managing ecommerce and/or customer-facing payment flows required
BS/BA required. MBA or technical Master�s degree preferred
To apply, please visit the response URL provided or copy/paste the following link into your browser:
https://hire.jobvite.com/j?aj=o19MXfwD&s=KitList
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