Please direct your responses to: http://www.stage4solutions.com/careers.html
Online Community Administrator (Sunnyvale, Ca or RTP, NC)
We are looking for an Online Community Administrator for a large enterprise technical community. The Community Administrator will be responsible for monitoring and maintaining the integrity of the Community through governance enforcement, user training and reporting, and providing support for Community users. The ideal candidate will be highly service-oriented and Internet savvy with a basic understanding of web technologies and best practices.
This is a 40 hours per week, onsite role for a 4 month period (extensions are highly likely) in either Sunnyvale, CA or RTP, NC. This is a w-2 role as a Stage 4 Solutions' employee.
Responsibilities:
•First level of support for internal and external Community users
•Provide Community training and documentation to users
•Review Community requests and determine appropriate responses
•Understand the overall Community strategy and roadmap to make decisions in adherence to it
•Community administration activities such as creating new spaces, managing user permissions, moving spaces, deleting spaces, creating new groups, managing widgets, spam control and clean-up
•Work across teams to resolve user and platform issues
•Work with external teams on requests that require vendor involvement
•Work with external teams to resolve technical issues
•Report on Community activity and assist in evaluating the effectiveness of the Community and Community Programs
Requirements:
•3-5 years experience as a community manager or administrator for a large enterprise Community
•Understanding of HTML and CSS, web publishing technologies, production and best practices
•Experience working cross-functionally and providing service to different levels of expertise
•Excellent customer service/support skills; excellent communication skills
•Previous experience in online/social media marketing and/or customer service
•Experience managing Jive based communities preferred
Please submit your resume to our network at http://www.stage4solutions.com/careers.html
Please apply online at http://www.stage4solutions.com/careers.html - Online Community Administrator – Sunnyvale, CA role.
Please feel free to forward this project opening to others you think may be interested.
Regards,
Teresa
****************************************
Teresa Tate
Recruiting Manager
Stage 4 Solutions, Inc.
Marketing Solutions
teresa.tate@stage4solutions.com
(408) 621-4795 (phone)
www.stage4solutions.com
Connect with me - http://www.linkedin.com/in/teresatate1
Stage 4 Solutions Linkedin Page - http://linkd.in/SQn6oy
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