Please direct your responses to: https://hire.jobvite.com/j?cj=o0qw0fwG&s=Kit_List_Job_Posting
About SugarCRM, Inc.
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market. Recognized by leading market analysts as a "visionary" company, Sugar is deployed by over 1.4 M individuals in 120 countries and 26 languages.
Sugar is positioned to fully unleash the promise of CRM with our innovative CRM system designed for every individual who engages with customers: sellers, marketers, customer support agents, receptionists, and executives. The company is delivering a completely transformed, individualized CRM user experience that is immersive, engaging, and intuitive. Sugar fuses the straightforward simplicity, mobility, and social aspects of a consumer app with the business process optimization of conventional CRM.
Responsibilities:
•Deliver extraordinary customer relationships.
•Manage Partner Access to all SugarCRM portals and resources - The POC will assure that all employees at partner organizations have access to the appropriate username/password/rights credentials needed to access SugarCRM portals and other resources
•Assist the Sugar University team in managing our learning management system users, class rosters, reporting, fulfillment, and responding to training customer services questions.
•Respond to Partner Advisory Inquiries and/or answer all inquiries made by partners to SugarCRM
•Support management of partner event and webcast listings and general partner data updates.
•Assist with daily, weekly and monthly partner communication internal and external including the quarterly newsletter, partner portal content updates and any other as needed.
•Provide assistance with logistics and driving attendance to Partner Training Events - The POC will actively promote and/or register employees for partner training events to assure that annual training targets are reached
•Assist with Partner Data Consolidation as needed- The POC will work with the rest of the Channel Development team to compile any necessary data entry and completion of daily, monthly reports
•Provide support with logistics on Partner Communications of all operational Issues
•Standard and Ad Hoc Partner Reporting -The POC will develop and produce both the standard and ad hoc reports and dashboards needed to provide both Channel Management and Partners with insight into operations
•Assist team members on communicating operational plans, programs and issues to channel partners
•Respect and expect accountability
Qualifications/Skills:
•Excellent interpersonal skills and ability to collaborate across many different departments
•Proficient with Excel
•Exceptional time and task management skills are required in this role
•Detailed knowledge of spreadsheets, particularly as related to data normalization
•Knowledge of report writing is required
•Ability to solve problems, take charge and thrive in an evolving business environment is a must
•Excellent written and verbal communication skills required
Location: Cupertino, CA
Note to Recruiters and Placement Agencies: SugarCRM does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any SugarCRM employee. SugarCRM will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of SugarCRM and will be processed accordingly.
Who we are...
SugarCRM was founded in 2004. The company is headquartered in Cupertino, California with European headquarters in Munich, Germany and Asia Pacific headquarters in Sydney, Australia. We are pre-IPO, growing fast and always looking for the top talent. If you're looking for the excitement and feel of a start-up, but the stability and experience of a market leader, then you're going to love working at SugarCRM.
What is it REALLY like to work here?
•Open is at the heart of our business and our culture. You won't find cubicles here
•Management asks for everyone's ideas and problem-solving solutions
•Engineers drive many of the product's features
•Employees are closer to the customer's needs
•Entrepreneurial-spirited employees
•Onsite Developer Sprint weeks - all developers come together. You code, Sugar provides the food
•Collaborative work environment
•Ownership is the greatest self-identity at SugarCRM - you are making an impact now
•We are a merit-based company - many opportunities to learn, excel and grow your career
•Wednesday Lunch Demos
•Movie Nights
•Free onsite fitness classes at our U.S. Headquarters
•Onsite Meetups - making connections with our community
Apply here: https://hire.jobvite.com/j?cj=o0qw0fwG&s=Kit_List_Job_Posting
Posted by: KIT List Jobs <jobposting2@kitlist.org>
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