Support the national Bookshare.org volunteer community in expanding Bookshare.org, the world´s largest collection of digital electronic books for the blind and print disabled. Our volunteers are an active and passionate community and they are vitally important to Bookshare.
The Volunteer Coordinator will support the Bookshare.org volunteer community in multiple aspects as outlined below. The Coordinator will be responsible for providing outstanding customer service to our volunteers, engaging and retaining volunteers, and continually updating our processes to more effectively leverage the work of the volunteers. With a great eye for detail, the Coordinator is responsible for maintaining highly accurate records of all volunteer activities. This position reports to the Bookshare Volunteer Program Manager.
The responsibilities of this position include
- Volunteer recruitment and engagement: Manage the new volunteer application process, orientation/training, and supporting volunteers throughout their work
- Provide a high level of responsiveness and customer focus for our volunteers. This includes timely response to volunteer referrals as well as other needs of volunteers.
- Support recruitment activities of new volunteers to meet the changing needs of Bookshare.org
- Provide support with a variety of communications with volunteers, including discussion forums, social media, on-line meetings, surveys and more.
- Provide phone and email-based customer support for the volunteer community
- Track and capture data on a wide range of volunteer activities
- Utilize new operational processes for engaging volunteers in new areas, such as image descriptions or textbook proofing
Qualifications
- Three+ years of relevant administrative/customer service experience, preferably in a high-tech environment
- Ability to communicate effectively and collaborate with a diverse range of people and job functions, both internally and externally
- Experience with social media and blogging a plus
- Excellent customer service and relationship building skills
- Enthusiasm, adaptability and a can-do attitude are required
- Strong computer skills are necessary (including MS Word, PowerPoint, and Excel), and ability to learn and adapt to new web-based applications and technology
- Excellent organization skills, attention to detail and ability to multitask are required
If you would like to help us grow Benetech, please send your resume and a cover letter to hr@benetech.org. Include the job code #VC in the email subject line. In your cover letter, please explain why you would like to work for us and your relevant experience.
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