Please direct your responses to: greatness@paxata.com
We are a stealth company building some very important and exciting information management solutions. We don't want "users" of our solutions – we are creating passionate advocates…and the community you manage is where they will thrive.
Through authentic engagements and meaningful conversations, we will extend superior customer service and support to ensure customers love using our solutions and endorse our value to others.
To make this happen, we are looking for a world-class Community Director. You understand the value of a community…not as a collection of discussion groups…rather the lifeblood of our business. You are the eyes and ears of our internal team, and the voice of our customers.
In this critical role, you will be responsible to lead the four areas of Community development:
Community advocacy
* Design a rich experience for on-boarding new customers that encourages them to actively participate in the community
* Build virtual and in-person community events (meet ups, user group meetings, etc.)
* Monitor effective benchmarks for measuring the growth of the community, and analyze, review, and report on effectiveness of new initiatives
Brand evangelism
* Establish a consistent voice and approach that demonstrates our values through every engagement – giving customers the best impression about our company and solutions
* Roll out reward and affiliation programs that motivate champions, peer sharing and referenceability
* Manage communities located in social networking sites including Facebook, Twitter, and other social media outposts
Savvy communications
* Shape an editorial and communications strategy for the promotion of company news, events, new products and services, releases
* Work with the Product and Support teams to ensure the community platform (forums, blogs, moderation tools) are kept up to date and functional
* Mediate disputes, leaning on advocates and embracing detractors
Solution influence
* Develop formal and ad-hoc vehicles to gather customer feedback (surveys, polls, etc.)
* Create formal and ad-hoc approaches to collate and share customer perspectives about product enhancements, new services with internal stakeholders
* Work with Support, Development and Product teams to provide superior communication tools (best practices, tips and tricks, webcasts, etc.)
To learn more, get in touch with us!
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