Please direct your responses to: Melanie@ehpcares.org
ECUMENICAL HUNGER PROGRAM
Position Description
Job Title: Family Services Coordinator Assistant
Reports to: Program Manager
Position Status: Non-Exempt Part-Time 25 hours
The Ecumenical Hunger Program is a non-profit agency which for 35 years has provided emergency assistance (food, clothing, household essentials), and ongoing support services to families and individuals in East Palo Alto and the surrounding communities. The organization operates an active service base of over 23,000 visits per year with a large volunteer corps.
Position Summary
Employee is responsible for ensuring that families and individuals requesting services are properly screened, assessed and linked to appropriate EHP/community programs and resources. Act as advocate for families with other agencies. In conjunction with Program Manager/ED development actions plans with families to address immediate and long term needs. Promote EHP's values of
 Compassion  Integrity  Empowerment
 Respect  Sustainability  Teamwork
with particular emphasis on compassion, respect and teamwork.
Primary Responsibilities
1. Conduct interviews (by phone and in person) with families/individuals requesting food and other direct help (e.g. financial, information, other resources).
2. Provide follow up guided by case plan; meet regularly with Program Manager/Executive Director to report progress.
3. Help maintain and keep client database current, and files up to date
4. Assist in data entry for clients receiving food assistance
5. Assist with front office duties such as telephone coverage
6. Assist with special events, holiday program and other programs as needed
7. Assist with special monthly distribution (Family Harvest, Produce Distribution, etc)
8. Other assigned tasks as directed
Note: In addition to the primary duties, other duties (e.g. supervision of volunteers, program assistance) will be required. The job description shall not be construed as a contract and is not a complete list of all miscellaneous, incidental or other duties which may be assigned during normal operations. Overtime will be required during certain times of the year.
Required Skills/Experience
1. Familiar with community and local human services agencies and issues which affect families and individuals facing economic and personal hardship.
2. Experience developing effective networks and referral procedures.
3. Knowledge of family development principles and ability to implement them as needed with individual families and in EHP's programs.
4. Active listening skills with emphasis on non-judgmental approach.
5. Strong organizational skills, including written documentation, strong computer skills.
6. Ability to work with a diverse population of clients, volunteers, donors, staff and board members
7. Work with minimal supervision and direction
8. Bilingual –English/Spanish is required
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