Please direct your responses to: mktgheadhunter@yahoo.com
Our client is looking for a Vice President Customer Success (Customer Support & Services)
who will be responsible for managing and building several teams including: inbound support team, outbound customer advocate team, deployment/onboarding team, field/onsite operations team.
This position reports directly to the CEO/Founder of a fast growing, small, profitable SaaS company in downtown San Francisco.
You'll be tasked with delivering an incredible customer experience. Keep our customers happy and ensure their success by growing and managing all aspects of our Member Services.
* Hire, train, coach, and mentor.
* Create, manage, and implement team growth plan to meet growth of company.
* Create, revise, and implement policies and procedures for optimal department performance.
* Manage technology solutions for the department, including evaluating and recommending new solutions.
* Continually plan and set strategy for the process and productivity improvement of the department.
* Communicate between department heads to promote your need and ideas and ensure other department´s needs are met.
REQUIREMENTS
* You've done it before...building customer-centric teams from small (~10 people) to large (60+ people) several times.
* You've got years of experience implementing the technologies that enable a super successful team.
* College degree.
* Exposure supporting a SaaS solution, highly desierable
------------------------------------
********************************************************************
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITmoderator@KITlist.org and we will manually remove you. Thanks!Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/KITlist/
<*> Your email settings:
Individual Email | Traditional
<*> To change settings online go to:
http://groups.yahoo.com/group/KITlist/join
(Yahoo! ID required)
<*> To change settings via email:
KITlist-digest@yahoogroups.com
KITlist-fullfeatured@yahoogroups.com
<*> To unsubscribe from this group, send an email to:
KITlist-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
