We design and manufacture equipment that enables localization and characterization of electrical faults in integrated circuits, packages and board assemblies. DCG Systems are used worldwide throughout the electronics product life cycle to support technology development, yield engineering and failure analysis.
We employ a worldwide team of highly talented and motivated people who are committed to the development of new and innovative semiconductor diagnostic methodologies and instruments. We are looking for talented people who are willing to help us continue to push forward the boundaries of technology.
Join the DCG team and work at a pre-IPO company with a full spectrum of benefits, including health, dental, vision, AD&D, disability and life insurance; Flexible Spending Accounts; 401K; profit sharing and performance bonuses; and author and patent awards.
Description and Responsibilities
DCG Systems has an exciting career opportunity for an experienced Customer Support Engineer. In this position you will provide first line support, maintenance, and application assistance to customers. You will perform preventive maintenance, installation and product upgrades as needed. Additionally, you will act as the site manager for a major DCG customer located in San Diego. Working closely with the customer, DCG account manager and service manager you will be responsible for understanding and representing the customer's support needs to the DCG support and sales organizations. You will be able to set and communicate expectations internally to DCG and externally to the customer.
To be successful in this position you will have excellent oral and written communication skills as daily communication with internal and external customers is required as is the timely completion of installation, escalation, and service-call reports. You schedule must be flexible as extended work hours will be needed on occasion to meet the requirements of our customers.
Qualifications
Required:
- 5-7 years' experience in a similar position
- 2-3 years customer management experience
- Solid oral/written communication and organizational skills
- Travel and work extended hours on an as-needed basis
- Desire to learn, impact development of new technologies and improve quality
- Great inter-personnel skills
- Customer satisfaction (centric) orientation
- A drive to create and add value
- Highly motivated and a self-starter with desire to advance
- Ability to work weekend shift
Preferred:
- Bachelor's Degree preferred in Electrical or Mechanical Engineering or Military Equivalent
- Software programming experience (shell script, C, etc.) is highly desired
- Experience with any of the following debug/characterization tools and/or methodologies: Optics, Lasers, Time-resolved Emission, Photon Emission Microscopy, Thermal Emission, Infrared Thermography, LSM, Focused Ion Beam, Electron Beam, and/or Vacuum systems
Performance Skills
- Ability to troubleshoot complex mechanical, electrical and software problems.
- Ability to manage key customers with specific deliverables
- Ability to read, understand and follow written troubleshooting procedures
- Ability to interface with customer on a daily basis.
Education
- BSET or equivalent technical degree, or equivalent military training experienceAdditional Information
· 3-6 month training located in Fremont, CA
DCG is an Affirmative Action employer and is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, protected veteran status, disability or any other characteristic prohibited by state or local law. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity. If you require an accommodation in the application process, please contact our Human Resources Department at 510-897-6800. For additional information on Equal Employment Opportunity please refer to:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Please submit your resume to: https://home.eease.adp.com/recruit/?id=10255211
Posted by: lsaquino887@yahoo.com
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