Please direct your responses to: mike@fowlerplacement.com<br /><br />Come join this expanding software company that is exploding with growth! The company continues to receive accolades and has been rated as one of the fastest growing companies in their space. We are currently seeking a talented and highly motivated candidate with SAAS software customer success and/or account management experience for this exciting opportunity: <br /><br /> Position: Customer Success Manager<br /><br /> Location: Bay area(Mountain View/Palo Alto or San Francisco area)<br /><br /> Position description: <br /><br /> The Customer Success Manager is a critical role with the company. The Customer Success Manager will ensure that maximum value is derived from the company's products and services by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives. Ultimately, the goal of the Customer Success Manager is to ensure that the value derived from the company solution far exceeds customer's expectations; as such, the role requires a combination of customer management experience and pricing expertise. Additionally, this role relies heavily on personal accountability for results, a willingness to go 'the extra mile' for the company's customers and a collaborative approach that brings the best of what the company has to offer to each and every customer.<br /><br /> Position duties and responsibilities:<br /><br /> •Serves as trusted advisor and thought-partner for customer regarding pricing strategy and <br /><br /> related initiatives<br /><br /> •Proactively develops the adoption and measurement plans as well as solution 'course <br /><br /> corrections' as necessary<br /><br /> •Proactively suggests improvements to customer pricing infrastructure, processes, organizational <br /><br /> structure & performance management; constructively challenges the customer to improve their <br /><br /> processes<br /><br /> •Prepares materials to support articulation of the company's benefits to customer teams<br /><br /> •Maintains revenue stream from each customer's subscription by creating and demonstrating top <br /><br /> & bottom-line value for each customer.<br /><br /> Required skills and experience:<br /><br /> •Field sales experience and experience managing the entire sales life cycle<br /><br /> •Proven success in exceeding sales quotas<br /><br /> •Excellent interpersonal/customer relations skills; clear and concise verbal and written <br /><br /> communicator; effective in person and by phone<br /><br /> •Familiar with change management practices, change communications and process re-<br /><br /> engineering accountable for results and deliverables; self-starter who works independently and <br /><br /> proactively<br /><br /> •Ability to manage multiple complex assignments simultaneously<br /><br /> •Good working knowledge of pricing principles and sales practices in SaaS selling environments<br /><br /> •Bachelor or Masters in discipline or equivalent industry experience<br /><br /> For consideration send cover letter and resume referencing job#CUS500 to mike@fowlerplacement.com<br /><br />
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