Please direct your responses to: careers@intersectent.com
Intersect ENT, Inc. (www.intersectent.com) is a fast growing, well-funded, early commercial stage medical device company seeking enthusiastic, entrepreneurial, and talented people to continue building a great company. Our mission is to provide physicians the ability to solve multiple clinical challenges with targeted solutions by combining medical and mechanical therapy. Recently approved by the FDA and now in the market, our product is a dissolvable drug-eluting implant that props open the sinus cavity and allows for localized delivery of steroid directly to the sinus mucosa for patients with chronic sinusitis, a condition that affects one out of seven adults in the U.S. For patients, this may mean less invasive treatment options, improved outcomes, and reduced need for systemic drugs which can lead to serious side effects.
We are looking for a Customer Service Representative who will be responsible for ensuring customer satisfaction by partnering with customers and our field sales force.
MAJOR DUTIES AND RESPONSIBILITIES:
• Perform timely and satisfactory resolution of customer requests.
• Handles all customer service activities including but not limited to: order taking and entry into ERP system, order processing, resolution of order discrepancies, triaging incoming requests appropriately, answering customer questions, Account Setup and sales support.
• Manage Customer expectations for delivery of products.
• Provide support to field sales including Quote preparation, customer information and document requests and special inquiries.
• Support corporate requirements for order adherence to revenue recognition and corporate terms policies.
• Support field inventory and scrub order process, including appropriate lot verification,
• Ensure adherence to corporate feedback and Complaint Handling procedures.
• Ability to develop strong team relationships and work well with a variety of departments and levels including Operations, Finance, Sales, Quality and Regulatory.
• Uses appropriate conflict resolution approach to ensure successful outcomes.
• Other duties as assigned.
EDUCATION /EXPERIENCE REQUIREMENTS:
• Requires 2 year AA degree or equivalent. A Bachelor's degree is preferred.
• Minimum 2 years of work experience in medical device company customer service is required, preferably in a start-up environment
• Proven ability to interact with customers and colleagues, to resolve difficult customer service issues.
• Experience working with an ERP system (Preferably QAD) required.
• Excellent MS Excel and Word skills
OTHER QUALIFICATIONS:
• Experienced in fast paced, results-oriented, hands-on environment
• Must be highly reliable and steady with an ability to work with independence in a startup environment.
• Excellent writing, communication and interpersonal skills
To be considered for this position, please send your resume AND salary requirements to careers@intersectent.com.
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