Please direct your responses to: jobs@egain.com
Position: Product Marketing Writer
Job description:
eGain is the leading provider of cloud customer engagement solutions. Consistently rated as leader by Gartner and Forrester and trusted by leading brands such as Charles Schwab, Lands' End, Costco and Vodafone, eGain helps design and deliver smart, connected customer journeys across social, mobile, web, and contact centers, for improved sales and service.
To support an expanding and innovative product set and accelerate revenue growth, eGain is looking for a product marketing writer to help take its next-generation products to market, creating excitement around them and enabling field organizations and partners. If you are a hands-on, roll-up-your-sleeves product marketing writer, looking for an exciting and rewarding position, this is the job for you! To learn more about eGains's award winning products, please visit http://www.egain.com/products/
Key responsibility: Create product and solution marketing collateral
• Core deliverables:
o Product overviews
o Product and solution marketing content for website
o Horizontal and vertical sales presentations
o Product marketing presentations
o Customer case studies
• Other possible deliverables (based on skillset)
o Product overview videos
o Product marketing demos
Requirements:
The candidate will have the following background and experience:
• 2-3 years of experience in product and solution marketing writing in CRM, customer service management, contact center management, ebusiness, social, knowledge management or closely related space
• Outstanding communication skills—verbal, writing and collaboration across teams
• Good understanding of the above market spaces, including current trends and competitive dynamics, as demonstrated in the interview process
• Commitment to speed, quality and results
• Undergraduate degree in communications or business administration with strong understanding of technology.
To apply:
Send your resume, product marketing content samples (or web link to samples) and cover letter, explaining why you are great candidate for the position, to jobs@egain.com. No phone calls please! Principals only to respond.
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