Wednesday, May 15, 2013

[JimsJobs] United Debt Services positions for Inside Sales, Sales Director, Sales Trainer & Marketing Specialist - Frisco, Texas [3 Attachments]

 
[Attachment(s) from Ruthie's List included below]

United Debt Services has an immediate need for

 

·        30 Inside Sales Reps.

·        Sales Director /Director of Sales (someone who has experience in a sales call center environment as Director or VP level)

·        Corporate Sales Trainer

·        Marketing Specialist with high emphasis on internet marketing.

 

These positions are located in Frisco Texas.  I have attached the job descriptions.  I don't have one for the Marketing Specialist right now but will get it for you. 

 

They need 10 Inside Sales people for class starting Monday May 20th! 

 

Anyone interested should submit their resume to careers@udsamerica.com

 

Inside Sales Representative – No Cold Calls

United Debt Services is a debt settlement solutions company helping

consumers across the country deal with intolerable amounts of credit

card debt and other unsecured debts.

We looking for qualified inside sales representatives who are outgoing,

articulate and committed to helping consumers with debt

management services.

United Debt Services offers a competitive base salary plus unlimited

commission and bonuses. Our representatives have a high earning

potential (average $65k-$100k annual salary).

We offer high-caliber paid training, technology and tools to help you

meet your quotas.

You bring the passion and drive. We give you the tools to

succeed.

Job Responsibilities

Our calls are to qualified, warm leads—consumers looking for help

out of their debt. You are providing a service that helps consumers

out of financial hardship and puts them on the path to financial

freedom.

You will:

• Receive calls from our calling queue and place outbound calls

to consumers

• Manage and document the sales process in our CRM tool

• Evaluate the consumer’s financial needs and identify where our

services can help

• Use a script to help guide each call

• Sell our debt settlement services

Our ideal candidate has:

• 1+ year(s) of inside sales experience over the phone, with a

proven record of closing sales

• College Degree preferred or Some College Course Work

Completed

• Familiarity with CRM tools like Salesforce.com

• Excellent computer skills with Microsoft Office, email, and

Internet

• Excellent verbal and written communication

• Financial industry knowledge of banking, credit, debt settlement

and/or mortgages

• The ability to work independently in a multi-step sales process

and follow up with warm leads via phone or email

• Empathy and a willingness to assist consumers in hardship

• Great judgment skills

• Reliable transportation and excellent time management skills

Offering

With your proven track record of success, we offer:

• A starting base salary of plus uncapped commissions

• Bonuses based on job performance

• Paid training and guidance

• Medical, Dental and Vision Benefits

• Promotion and growth opportunities

• A casual business work environment with a skilled and

supportive management team focused on helping you succeed

United Debt Services, LLC is an equal opportunity employer. This

organization considers applicants for all positions without

discrimination on the basis of race, color, religion, sex, national origin,

age, marital or veteran status, disability, or any other legally protected

status. No question in this posting or our Website is used for the

purpose of limiting or excluding any applicant's consideration for

employment on any basis prohibited by local, state, or federal law.

 

UPCOMING EVENT

Career Fair for INSIDE SALES REPRESENTATIVES! TWO DAY EVENT!

JUNE 4TH & 6TH 10AM - 1PM AND 5PM-7PM

2611 Internet Blvd. #201

Frisco, TX 75034-9093

We're hiring ridiculously ambitious inside sales representatives!!

We are currently experiencing phenomenal growth and are looking for talented Inside Sales

Representatives to join United Debt Services, LLC.

Our sales executives know the definition of work life balance. We sell, sell, sell! Then we play, play, play.

Fun exciting environment for a dynamic hard hitter. Are you the next Ian Kinsler?

Do you feel you have the right skills and personality for sales but you just need to be given the chance to

prove yourself?

Inside Sales Representative – No Cold Calls

United Debt Services is a debt settlement solutions company helping consumers across the country deal

with intolerable amounts of credit card debt and other unsecured debts.

We looking for qualified inside sales representatives who are out-going, articulate and committed to helping

consumers with debt management services.

United Debt Services offers a competitive base salary plus unlimited commission and bonuses. Our

representatives have a high earning potential (average $65k-$100k annual salary).

We offer high-caliber paid training, technology and tools to help you meet your quotas.

You bring the passion and drive. We give you the tools to succeed.

Job Responsibilities:

Our calls are to qualified, warm leads—consumers looking for help out of their debt. You are providing a

service that helps consumers out of financial hardship and puts them on the path to financial freedom.

You will:

• Receive calls from our calling queue and place outbound calls to consumers

• Manage and document the sales process in our CRM tool

• Evaluate the consumer’s financial needs and identify where our services can help

• Use a script to help guide each call

• Sell our debt settlement services

Our ideal candidate has:

• 1+ year(s) of inside sales experience over the phone, with a proven record of closing sales

• College Degree preferred or Some College Course Work Completed

• Familiarity with CRM tools like Salesforce.com

• Excellent computer skills with Microsoft Office, email, and Internet

• Excellent verbal and written communication

• Financial industry knowledge of banking, credit, debt settlement and/or mortgages

• The ability to work independently in a multi-step sales process and follow up with warm leads via

phone or email

• Empathy and a willingness to assist consumers in hardship

• Great judgment skills

• Reliable transportation and excellent time management skills

Offering:

With your proven track record of success, we offer:

• A starting base salary of plus uncapped commissions

• Bonuses based on job performance

• Paid training and guidance

• Medical, Dental and Vision Benefits

• Promotion and growth opportunities

• A casual business work environment with a skilled and supportive management team focused on

helping you succeed

8 hour day (40 hour work week) flexible to your lifestyle with a competitive salary and commission plan in a

casual and fun work environment.

Are you looking for that stepping stone to really launch your sales career?

If this sounds like you, If this is the opportunity you have been waiting for, please submit your resume via MS

Word attachment to careers@udsamerica.com

 

United Debt Services, LLC is an equal opportunity employer. This organization considers applicants for all

positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or

veteran status, disability, or any other legally protected status. No question in this posting or our Website is

used for the purpose of limiting or excluding any applicant's consideration for employment on any basis

prohibited by local, state, or federal law.

 

United Debt Services, LLC

Job Description

Job Title: Director of Sales

Department: Sales

Reports To: Vice-President

FLSA Status: Exempt

Prepared By: Human Resources

Prepared Date: August 5, 2011

Approved By: Vice-President

Approved Date: August 5, 2011

Summary Manages sales activities of organization by performing the following duties

personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be

assigned.

Develops and implements strategic sales plans to accommodate corporate goals.

Directs sales forecasting activities and sets performance goals accordingly.

Reviews market analyses to determine customer needs, price schedules, and discount rates.

Directs staffing, training, and performance evaluations to develop and control sales program.

Directs channel development activity and coordinates sales distribution by establishing sales

territories, quotas, and goals.

Advises dealers, distributors, and clients concerning sales and advertising techniques.

Assigns sales territory to sales representatives.

Analyzes sales statistics to formulate policy and assist dealers in promoting sales.

Directs product simplification and standardization to eliminate unprofitable items from sales

line.

Represents company at trade association meetings to promote product.

Delivers sales presentations to key clients in coordination with sales representatives.

Meets with key clients, assisting sales representative with maintaining relationships and

negotiating and closing deals.

Coordinates liaison between sales department and other sales related units.

Analyzes and controls expenditures of division to conform to budgetary requirements.

Assists other departments within organization to prepare manuals and technical publications.

Prepares periodic sales report showing sales volume, potential sales, and areas of proposed

client base expansion.

Directs product research and development.

Monitors and evaluates the activities and products of the competition.

Recommends or approves budget, expenditures, and appropriations for research and

development work.

Supervisory Responsibilities

Manages 4+ subordinate supervisors who supervise a total of 20+ employees in the Sales

Department. Manages 1+ subordinate supervisors who supervise a total of 10+ employees

in the Operations Department. Is responsible for the overall direction, coordination, and

evaluation of these units. Carries out supervisory responsibilities in accordance with the

organization's policies and applicable laws. Responsibilities include interviewing, hiring, and

training employees; planning, assigning, and directing work; appraising performance;

rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following

competencies :

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses

intuition and experience to complement data; Designs work flows and procedures.

Design - Generates creative solutions; Translates concepts and information into images;

Uses feedback to modify designs; Applies design principles; Demonstrates attention to

detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and

analyzes information skillfully; Develops alternative solutions; Works well in group

problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes

and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and

development opportunities; Strives to continuously build knowledge and skills; Shares

expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly

to customer needs; Solicits customer feedback to improve service ; Responds to requests for

service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;

Listens to others without interrupting; Keeps emotions under control; Remains open to

others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations;

Listens and gets clarification; Responds well to questions; Demonstrates group presentation

skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and

grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to

read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and

openness to others' views; Gives and welcomes feedback; Contributes to building a positive

team spirit; Puts success of team above own interests; Able to build morale and group

commitments to goals and objectives; Supports everyone's efforts to succeed.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes

others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management - Develops workable implementation plans; Communicates changes

effectively; Builds commitment and overcomes resistance; Prepares and supports those

affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives

authority to work independently; Sets expectations and monitors delegated activities;

Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to

perform well; Effectively influences actions and opinions of others; Accepts feedback from

others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process

improvement; Takes responsibility for subordinates' activities; Makes self available to staff;

Provides regular performance feedback; Develops subordinates' skills and encourages

growth; Solicits and applies customer feedback (internal and external); Fosters quality focus

in others; Improves processes, products and services.; Continually works to improve

supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates

accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to

profitability; Demonstrates knowledge of market and competition; Aligns work with

strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost saving

measures; Contributes to profits and revenue ; Conserves organizational resources.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for

cultural differences; Educates others on the value of diversity; Promotes a harassment-free

environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works

with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks

correctly and on time; Supports organization's goals and values; Benefits organization

through outside activities; Supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands

organization's strengths & weaknesses; Analyzes market and competition; Identifies external

threats and opportunities; Adapts strategy to changing conditions.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment;

Supports and explains reasoning for decisions; Includes appropriate people in

decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes

obstacles; Measures self against standard of excellence; Takes calculated risks to

accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for

additional resources; Sets goals and objectives; Organizes or schedules other people and

their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats

others with respect and consideration regardless of their status or position; Accepts

responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote

quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to

increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate

action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and

materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands;

Changes approach or method to best fit the situation; Able to deal with frequent change,

delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities

are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes

responsibility for own actions; Keeps commitments; Commits to long hours of work when

necessary to reach goals.; Completes tasks on time or notifies appropriate person with an

alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased

responsibilities; Takes independent actions and calculated risks; Looks for and takes

advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with

resourcefulness; Generates suggestions for improving work; Develops innovative

approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Master's degree (M. A.) or equivalent; or four to ten years related experience and/or

training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals,

technical procedures, or governmental regulations. Ability to write reports, business

correspondence, and procedure manuals. Ability to effectively present information and

respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference,

and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts

such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations

where only limited standardization exists. Ability to interpret a variety of instructions

furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of TeleVantage

Contact Management systems; Debt Manager Database software; Internet Explorer Internet

software; Microsoft Excel Spreadsheet software and Microsoft Word Processing

software.

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Physical Demands The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk;

sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific

vision abilities required by this job include close vision and distance vision.

Work Environment The work environment characteristics described here are representative

of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

The noise level in the work environment is usually quiet.

 

United Debt Services, LLC.

Job Description

Job Title: Sales Trainer

Department: Sales

Reports To: Vice President of Sales

FLSA Status: Exempt

Prepared By: Human Resources Director

Prepared Date: March 1, 2012

Approved By: Human Resources Director

Approved Date: March 2, 2012

Summary Develops and administers sales training programs to the organization's sales

trainees and sales personnel by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be

assigned.

Presents established and effective sales training methods, techniques, and ideas.

Teaches sales trainees how to develop prospective client and customer lists.

Reports on progress of sales trainees and personnel under guidance during training period.

Assists in developing new training courses associated with the introduction of new products

or services.

Studies and develops skill in use of better teaching and training methods.

Sets up and maintains training facilities.

Supervisory Responsibilities

Directly supervises 2+ employees in the Sales. Carries out supervisory responsibilities in

accordance with the organization's policies and applicable laws. Responsibilities include

interviewing, hiring, and training employees; planning, assigning, and directing work;

appraising performance; rewarding and disciplining employees; addressing complaints and

resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following

competencies :

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses

intuition and experience to complement data; Designs work flows and procedures.

Design - Generates creative solutions; Translates concepts and information into images;

Uses feedback to modify designs; Applies design principles; Demonstrates attention to

detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and

analyzes information skillfully; Develops alternative solutions; Works well in group

problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes

and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and

development opportunities; Strives to continuously build knowledge and skills; Shares

expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly

to customer needs; Solicits customer feedback to improve service ; Responds to requests for

service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;

Listens to others without interrupting; Keeps emotions under control; Remains open to

others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations;

Listens and gets clarification; Responds well to questions; Demonstrates group presentation

skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and

grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to

read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and

openness to others' views; Gives and welcomes feedback; Contributes to building a positive

team spirit; Puts success of team above own interests; Able to build morale and group

commitments to goals and objectives; Supports everyone's efforts to succeed.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes

others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management - Develops workable implementation plans; Communicates changes

effectively; Builds commitment and overcomes resistance; Prepares and supports those

affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives

authority to work independently; Sets expectations and monitors delegated activities;

Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to

perform well; Effectively influences actions and opinions of others; Accepts feedback from

others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process

improvement; Takes responsibility for subordinates' activities; Makes self available to staff;

Provides regular performance feedback; Develops subordinates' skills and encourages

growth; Solicits and applies customer feedback (internal and external); Fosters quality focus

in others; Improves processes, products and services.; Continually works to improve

supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates

accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to

profitability; Demonstrates knowledge of market and competition; Aligns work with

strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost saving

measures; Contributes to profits and revenue ; Conserves organizational resources.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for

cultural differences; Educates others on the value of diversity; Promotes a harassment-free

environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works

with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks

correctly and on time; Supports organization's goals and values; Benefits organization

through outside activities; Supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands

organization's strengths & weaknesses; Analyzes market and competition; Identifies external

threats and opportunities; Adapts strategy to changing conditions.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment;

Supports and explains reasoning for decisions; Includes appropriate people in

decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes

obstacles; Measures self against standard of excellence; Takes calculated risks to

accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for

additional resources; Sets goals and objectives; Organizes or schedules other people and

their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats

others with respect and consideration regardless of their status or position; Accepts

responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote

quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to

increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate

action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and

materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands;

Changes approach or method to best fit the situation; Able to deal with frequent change,

delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities

are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes

responsibility for own actions; Keeps commitments; Commits to long hours of work when

necessary to reach goals.; Completes tasks on time or notifies appropriate person with an

alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased

responsibilities; Takes independent actions and calculated risks; Looks for and takes

advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with

resourcefulness; Generates suggestions for improving work; Develops innovative

approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Fifth year college or university program certificate; or two to four years related experience

and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions,

proportions, percentages, area, circumference, and volume. Ability to apply concepts of

basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written,

oral, or diagram form. Ability to deal with problems involving several concrete variables in

standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Debt Manager,

TeleVantage, DocuSign, Scheduling Database software; Paycom Human Resource systems;

Internet Explorer Internet software; Microsoft Excel Spreadsheet software and Microsoft

Word Processing software.

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Physical Demands The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk;

sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific

vision abilities required by this job include close vision and color vision.

Work Environment The work environment characteristics described here are representative

of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

The noise level in the work environment is usually quiet.

 

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