Please direct your responses to: jacklyn.ho@experis.com
Title: Licensing Operations Analyst
Location: San Jose, CA
Duration: 6+ months (renewed quarterly)
MUST BE ABLE TO COME IN OFFICE TO DO WRITING SAMPLE AND EXCEL TEST IS REQUIRED
Responsibilities
Customer Interaction
- Provide Licensing operations support for client´s Security Enterprise License customers per SLA
- Maintain customer records at a very granular level, interact extensively with the customer, manually cut license keys, maintain and track extensive license and order spreadsheets
- Define process improvement measures to track and improve overall customer satisfaction as it relates to enterprise licensing processes
Internal Coordination
- Interact and collaborate with various internal operational teams, enterprise licensing core team and various fulfillment functional teams
- Able to execute operational processes to deliver the licensing operations coordination function for the enterprise licensing program, while meeting customer expectations
- Minimize or eliminate manual steps by understanding current processes and hand-offs, gaps, future needs and designing automated solutions (entitlement tracking, license generation, communication) to improve customer experience and minimize turn-around time
Project Management
- Accountable to enterprise licensing Operations
- Project management experience needed with ability to keep track of multiple customers and work-streams at play concurrently.
- Ability to understand the big picture while paying close attention to the details and completion of tasks in a timely manner in order to meet customer SLAs.
- Ability to understand how individual processes tie in to the overall solution.
Business/Data Analysis & Reporting
- Be the single source of truth for enterprise licensing operations in support of initial market trials for the initiative
- Build and generate metrics and operational dashboard capabilities on a regular cadence from the ground up
- Ability to slice and dice data in multiple ways as needed
Skills required
- Strong customer facing experience and associated skills needed (excellent communication both written and verbal)
- Extremely detail oriented and proactively driven;licensing/SWIFT experience a plus
- Experienced and sharp project manager with ability to juggle multiple tasks in a cross functional, fast paced environment
- Experienced business analyst with excellent spreadsheet and database/tools skill-set
- Ability to assess and learn quickly; develop processes and tools per business needs while adapting to rapid changes in environment
For immediate consideration, please email resume to jacklyn.ho@experis.com
Thanks,
Jacklyn Ho
Experis
408-369-4104
jacklyn.ho@experis.com
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