Please direct your responses to: http://smithbucklin.imomentous.com/job/SMITA001W297/Customer-Service-Associatejobsource=KitList&sid=316
Job Title: Customer Service Associate
Customer Service Associates play an integral role in providing excellent customer service to our client's organizations. This role requires strong computer and prioritization skills and has heavy administrative tasks. Successful candidate will be client-service oriented and excel at teamwork.
Primary Duties Responsibilities:
• Configure and manage membership database and maintain membership information (application status, member list, contact list, etc.) as required
• Monitor and respond to client inquiries and support requests via phone, email, web forum, etc.
• Administer member IDs and passwords for secure access to Workgroup collaboration platform
• Create and maintain internal/external email lists for communications to all members and workgroups
• Create membership ad hoc reports when requested
• Provide professional service to client requests
• Provide training for clients on using Inventures portal
• Delight customers
• Manage and complete Special projects as needed
• Administer Certification programs for Clients
Knowledge, Skills, Abilities:
• Strong written and verbal communication skills
• Proficient in time management and organizational skills
• Ability to work independently and as part of a team
Education Work Experience Required:
• Bachelor's degree from a four year accredited college/university
• 0-1 year of relevant professional experience or internship preferred
• Practical agency or non-profit experience a plus
• PC experience with Windows operating system and a variety of software programs
• Demonstrated customer service experience/focus
• Database management experience
• Previous experience managing website content
Where do you fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, our unique environment provides exposure to and engagement with accomplished and influential industry leaders who serve on their respective association's board of directors or committees.
Our people make a meaningful difference in a wide range of diverse industries and professions, helping our client organizations achieve their missions and generate more opportunities for their stakeholders. For the trade and professional associations they serve, our people advocate for businesses and industries, help create and protect jobs, and increase product and workplace safety. Through the healthcare and scientific associations and societies they support, our people help enhance patient outcomes and advance professions and new discoveries that save and improve lives. And in their work with technology user communities and associations, our people help increase the reach and impact of high-tech solutions that are changing the ways people, businesses and future generations operate, interact and achieve new successes.
In addition, as a 100 percent employee-owned company, SmithBucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of SmithBucklin and are unified in the goal of building a great, enduring company.
About Global Inventures, Inc.
Founded in 1992 as Interprise Ventures, Global Inventures, Inc. offers association management services, produces conferences, and provides specialized consulting. Since 1993, we have helped build 17 associations focused around technology initiatives. Each was created from a "blank sheet of paper" and designed to meet the particular requirements of their founders and membership. Currently, our associations are centered around Communications Infrastructures, Broadband Enterprise and Home Networking, and Web Applications.
We use our vast array of experience and access to the more than 1,000 technology, healthcare, and gaming firms involved in our associations around the world to help our clients develop and prosper.
Today, Global Inventures Inc. employs 35 people and is headquartered in San Ramon, California, with an additional office in Portland, Oregon. We are privately held, self-financed, and debt- and investor- free.
About SmithBucklin
SmithBucklin is the association management and services company more organizations turn to than any other. Our mission is to achieve the missions of the client organizations we serve and provide uncompromised stewardship for their long-term prosperity. SmithBucklin offers full-service management and outsourced services to trade associations, professional societies, technology user communities, industry consortia, charitable organizations, corporations and government institutes. Founded in 1949, SmithBucklin has offices in Chicago, Washington D.C., Old Lyme, Conn., St. Louis, Bethesda, Md., and San Ramon, Calif., and delivers seamless association and event management services worldwide. The company is 100 percent employee-owned. For more information, please visit www.smithbucklin.com or call 1-800-539-9740.
Equal Employment Opportunity
At SmithBucklin Corporation, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
Customer Service Associates play an integral role in providing excellent customer service to our client's organizations. This role requires strong computer and prioritization skills and has heavy administrative tasks. Successful candidate will be client-service oriented and excel at teamwork.
Primary Duties Responsibilities:
• Configure and manage membership database and maintain membership information (application status, member list, contact list, etc.) as required
• Monitor and respond to client inquiries and support requests via phone, email, web forum, etc.
• Administer member IDs and passwords for secure access to Workgroup collaboration platform
• Create and maintain internal/external email lists for communications to all members and workgroups
• Create membership ad hoc reports when requested
• Provide professional service to client requests
• Provide training for clients on using Inventures portal
• Delight customers
• Manage and complete Special projects as needed
• Administer Certification programs for Clients
Knowledge, Skills, Abilities:
• Strong written and verbal communication skills
• Proficient in time management and organizational skills
• Ability to work independently and as part of a team
Education Work Experience Required:
• Bachelor's degree from a four year accredited college/university
• 0-1 year of relevant professional experience or internship preferred
• Practical agency or non-profit experience a plus
• PC experience with Windows operating system and a variety of software programs
• Demonstrated customer service experience/focus
• Database management experience
• Previous experience managing website content
Where do you fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, our unique environment provides exposure to and engagement with accomplished and influential industry leaders who serve on their respective association's board of directors or committees.
Our people make a meaningful difference in a wide range of diverse industries and professions, helping our client organizations achieve their missions and generate more opportunities for their stakeholders. For the trade and professional associations they serve, our people advocate for businesses and industries, help create and protect jobs, and increase product and workplace safety. Through the healthcare and scientific associations and societies they support, our people help enhance patient outcomes and advance professions and new discoveries that save and improve lives. And in their work with technology user communities and associations, our people help increase the reach and impact of high-tech solutions that are changing the ways people, businesses and future generations operate, interact and achieve new successes.
In addition, as a 100 percent employee-owned company, SmithBucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of SmithBucklin and are unified in the goal of building a great, enduring company.
About Global Inventures, Inc.
Founded in 1992 as Interprise Ventures, Global Inventures, Inc. offers association management services, produces conferences, and provides specialized consulting. Since 1993, we have helped build 17 associations focused around technology initiatives. Each was created from a "blank sheet of paper" and designed to meet the particular requirements of their founders and membership. Currently, our associations are centered around Communications Infrastructures, Broadband Enterprise and Home Networking, and Web Applications.
We use our vast array of experience and access to the more than 1,000 technology, healthcare, and gaming firms involved in our associations around the world to help our clients develop and prosper.
Today, Global Inventures Inc. employs 35 people and is headquartered in San Ramon, California, with an additional office in Portland, Oregon. We are privately held, self-financed, and debt- and investor- free.
About SmithBucklin
SmithBucklin is the association management and services company more organizations turn to than any other. Our mission is to achieve the missions of the client organizations we serve and provide uncompromised stewardship for their long-term prosperity. SmithBucklin offers full-service management and outsourced services to trade associations, professional societies, technology user communities, industry consortia, charitable organizations, corporations and government institutes. Founded in 1949, SmithBucklin has offices in Chicago, Washington D.C., Old Lyme, Conn., St. Louis, Bethesda, Md., and San Ramon, Calif., and delivers seamless association and event management services worldwide. The company is 100 percent employee-owned. For more information, please visit www.smithbucklin.com or call 1-800-539-9740.
Equal Employment Opportunity
At SmithBucklin Corporation, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
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