Please direct your responses to: jeannie.fernandez@experis.com
Title: Operations Support Analyst
Location: San Jose, Ca
Duration: 3 mos+ (renewable per quarter)
Experis has an Operations Support Analyst position that will be a key contributor to the operations of our client�s career connection project.
Job Description:
- Will be responsible for executing all activities related to supporting the daily operations coordination with project team and users.
- Will work closely with project and development team to prepare regular operational dashboard, manage user feedback, co-facilitate focus groups discussions and coordinate enhancement prioritization.
Responsibilities:
- Use system and manually collected data to prepare metrics and dashboards for leadership reviews
- Lead Level 2 case management and facilitate all issues resolution
- Prepare and administer all user surveys and co-facilitate focus groups, and analyze inputs for report out on findings.
- Serve as super-user for website/portal to update administration and user responsibilities.
- Demonstrated track record to learn new ways of performing responsibilities and research new methodologies and technologies.
Education:
- University degree (BA/BS) in quantitative/technical discipline required
Desired Experience:
- 7+ years of experience in data analysis and advanced knowledge in MS Excel and Access, and working knowledge of other business intelligence tools.
- Experience in web-based technologies and website administration
- Ability to work without significant guidance on day-to-day activities and cross-functionally via online collaboration tools.
- Exceptional organizational skills to manage ongoing and ad-hoc deliverables.
- Excellent written and oral communication and meeting facilitation skills required.
- Strong evidence to work in dynamic work environment and ability to handle ambiguities and mitigate risks proactively.
- Good business acumen, organization skills and project management work style.
Send resume to jeannie.fernandez@experis.com for immediate consideration.
Jeannie Fernandez
Experis
408-369-4105
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